This job might no longer be available.

Senior User Researcher, World of Warcraft

Team Name:

Job Title:

Requisition ID:

Job Description:

The concept of “Blizzard polish,” that is, the infinite care and loving detail put into every aspect of our games, is something we take seriously and pride ourselves on delivering to our players, which is a responsibility shared across the company. Blizzard’s Games User Research team is a close-knit group; we care about sharing knowledge, learning about players’ experiences, actionable findings, and succeeding together. We genuinely love what we do for a living and expect the same from everyone who joins us. If your career is ready for its next great challenge, get in touch and let’s get to work!

Join the ranks of a legendary force of adventurers, demons, orcs, and scientists to help provide the context and humanity of "why" and "how" our players engage with our games.

We are looking for a passionate and experienced Senior User Researcher to oversee and lead the user research on World of Warcraft. You will give a voice to players from around the world by leading the effort of turning hard data into compelling stories, help craft the flow of our games/products, and be in the thick of team efforts to build great player experiences.

This role is anticipated to be a hybrid work position, with some work on-site and some work-from-home. The potential home studio for this role is Irvine, CA.

Responsibilities

• Oversee the design and orchestration of study activities, ensuring quality standards are maintains and built upon overtime
• Communicate with Senior project collaborators and leadership in a tactful and persuasive manner generating consensus and prioritizing research projects
• Maintain the master research schedule for products in portfolio
• Skilled in project management practices and tools
• Evangelize User Research philosophy and share knowledge of methods and best practices with project partners
• Identify process and communication improvements for the field
• Provide coaching and mentoring to other User Researchers working on World of Warcraft
• Ensure project consistency with departmental process on how to generate and formulate workable feedback
• Work with departmental leadership to prioritize and complete research initiatives
• Carry out research using a number of methods including, but not limited, to usability testing, UX, balance testing, focus groups, interviews, surveys, heuristic evaluations, card sorts, exploratory research, and field studies
• Leverage and suggest new data sources to contextualize analysis and recommendations
• Coordinate test strategy and design, for public and internal playtests
• Maintain detailed records of study details

Requirements

• Graduate degree in psychology, human-computer interaction, human factors, marketing, communications, market research, or related field
• Minimum 6 years’ experience usability or user research testing video games
• Prior experience owning all research on a shipped game
• High knowledge base of gameplay mechanics, theory crafting, monetization, live operations & research, and regional considerations
• Excellent interpersonal communication (both written and verbal)
• Excellent organizational and analytical skills
• Proven ability to translate research findings into actionable product improvements
• Adaptable self-starter that enjoys tackling a large variety of problems, both tactical and abstract
• Real passion for user testing and video games

We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to accommodationrequests@activisionblizzard.com General employment questions cannot be accepted or processed here. Thank you for your interest.

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics.

Rewards

We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered! Subject to eligibility requirements, the Company offers comprehensive benefits including:

• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
• 401(k) with Company match, tuition reimbursement, charitable donation matching;
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
• If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.

Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company. You can learn more by visiting https://www.benefitsforeveryworld.com/ .