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Senior Technical Writer
2 years ago
A bit about us:
Immutable is a global technology company, powering the world of NFTs on Ethereum. We are on a mission to be the number one ecosystem for NFTs which empowers and rewards users. Founded in 2018, Immutable is one of Australia's fastest-growing startups to hit unicorn status, having raised more than AUD $300M+ and valued at AUD $3.5 billion.
Currently, the Immutable Group consists of Immutable X and the Game Studio. Immutable X is the first and leading Layer 2 scaling solution for NFTs on Ethereum, with zero gas fees & is 100% carbon neutral. The Immutable Studio creates games on blockchain technologies to allow for true, digital ownership; including the world's first NFT trading-card game, Gods Unchained, and Guild of Guardians.
It is our ambition to make digital worlds real; we have incredible global growth plans as we strive to become the number one ecosystem for NFTs.
Come and join us as we pioneer in this space!
A bit about the role:
We’re looking for a Senior Technical Writer to take ownership of a developer-first approach to API and technical product documentation for the Immutable X platform.
You will engage directly with developers in our community to acknowledge their needs and create educational content such as tutorials and guides to help them succeed. You’ll work with and be supported by subject matter experts to understand the rapidly evolving and highly innovative NFT space.
You will have the opportunity to:
- Shape how content production works, for a company that genuinely understands the value of high-quality development documentation, and is dedicated to enhancing the developer experience in every way
- Lay the foundations for what will become a best-in-class example, supporting customer success & playing a crucial role in scaling a global brand
- Own the product, taking full responsibility for the developer guides and API reference documentation
- Review and triage incoming suggestions, corrections, and other content from internal teams and the Immutable X community
- Identify and address content gaps or the need for additional media such as videos, screenshots, or architecture diagrams
- Continuously improve the developer experience by planning and completing large content initiatives, such as section reviews and revamps
- Engage stakeholders throughout the development lifecycle; scope project requirements; define and communicate content development plans and schedules
- Set up and test solutions as needed while developing technical content
- Participate in the hiring process to grow the technical writing team, and mentor newly hired technical writers
- Collaborate with engineering teams, product managers, researchers and designers on content processes and approvals, as well as improve the overall developer experience
We would love you to have:
- Extensive experience as a software technical writer, with the knowledge required for API and SDK documentation (i.e. endpoints, parameters, data types, authentication, curl, JSON, the command line, JavaScript, etc.)
- Must have previous coding experience or have come from a software development background
- Experience with Markdown language
- Experience establishing authoring workflows & processes across teams (product, support & engineering) in support of documentation requirements
- Be comfortable talking about technical concepts and explaining how they work, both from a product feature and API architecture perspective
- Some experience in research & planning for large-scale documentation projects, including site redesigns; launching new support content resources; cross-departmental initiatives
- Exceptional organisational skills and stakeholder management
Some extra skills that would be awesome:
- Blockchain knowledge or blockchain documentation experience
A bit about the team:
This role will be part of the Immutable X Platform team where you will help build out our Immutable X Platform. As engineers at Immutable, we aspire to create an engineering culture that is world-class in every respect. A culture that means Immutable is known as a place where the best people do amazing work and one that consistently and sustainably delivers business outcomes. While working at Immutable you will have the opportunity to work in one of our many squads - Primitives, Protocols/Tokens, Mainstream, Crypto Developers, Marketplace, Wallets, and Core Engineering.
We are proud of the benefits that we offer for all of our employees globally. Here is a snapshot:
Attracting the best global talent:
💸We commit to paying globally competitive salaries and contributions & we share our products' success through Employee Stock Options. We also support our US Employees with Medical and 401K Insurance
💻 While we have a REMOTE first approach, we have an epic head office in the heart of Sydney and offer remote office hubs around the globe via a WeWork all-access pass
📲We offer AUD $750 WFH allowance to set up your home office and AUD $900 per annum to put toward your internet and phone usage.
Levelling up your growth
🌱 We offer up to AUD $2,000 per annum for any classes, courses or events to support your growth and development
📚 Enjoy access to free online courses via Udemy
Helping you thrive
💆🏽♀️ Enjoy $1200 per year to put toward your health and wellbeing
🤗 Get 24/7 access to unlimited counselling for you and your family when you need it through our EAP Service
🎁Get premium access to Aura, Calm, online fitness classes and discounts at major retailers through Perkbox
Leave when you need it the most:
👨👧👦New parents receive 12 weeks of paid leave in our gender-neutral offer. The birthing parent also gets an additional six weeks of leave for rest and recovery leading up to and after birth. We also offer Miscarriage Leave and extra leave for IVF treatments
🎂 Enjoy 2 additional paid annual leave days at the end of the year and a paid day off for your birthday
Additional Information:
Immutable is committed to building and fostering an inclusive, diverse workplace. We believe in incorporating everyone's perspectives and experiences as this has been a significant driver of our success so far. For this reason, we strongly encourage candidates of all backgrounds to get in touch. Even if you don't meet all the job listing requirements, do yourself (and us) a favour by still applying! You'll likely bring something to the workplace that we haven't thought of yet, and we would love to hear from you. We are a 2022 Circle Back Initiative Employer – we commit to responding to every applicant.
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