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Senior Technical Program Manager, Amazon Games LiveOps
1 year ago
Amazon Games is seeking a highly talented and motivated Senior Technical Program Manager to join our Live Operations team. In this role you will be the point person for making sure that games and applications are well-integrated with Amazon, Steam and Epic platform features and work properly.
Developers and publishers, as well as senior leadership will rely on you to assist with integration of Steamworks & Epic Store features, general technical issues and business decisions. The Steam client and SDK are written in C++, so this person should have a working knowledge of that language. The ideal candidate will have great communication and prioritization skills with a clear focus on providing the best possible customer experience. The ability to be self-directed, while still providing excellent service to partners, is critical.
If you’d like join us, here’s some more things that are key to success in this role:
- Excellent oral and written communication skills as well as strong analytical and problem-solving skills.
- Well-developed organizational skills, successful track record of coordinating between multiple project stakeholders, TPMs, and software development teams in multiple time zones.
- Drive a culture of candor and respect, facilitating communication at all levels.
- Effective negotiation skills; be able to make smart trade-offs (e.g., time vs. effort vs. features), and drive appropriate schedules, while being willing to readjust priorities to ensure the right customer, technology, and engineering outcomes.
- Have a tasteful sense of humor that translates well across different audiences.
Key job responsibilities- Be the subject matter expert for distribution platform SDKs for Amazon Games LiveOps team
- Lead the building, testing, configuring, creating, and preparing product for release on Steam
- Be the gatekeeper for what is and isn’t integrated; having deep knowledge on guiding third-party (3P) development to integration paths.
- Debug problems with services.
- Work with different internal groups and partners to create new platform features, tools and initiatives, all while building at an Amazon scale.
- Translate customer requirements into specific tasks and assigning those tasks to relevant functional areas.
- Collect, prioritize, track, and drive customer-reported issues to resolution/closure.
- Partner with IT leads to identify, document, and communicate project / program scope, schedule, risks, and issues.
A day in the lifeAmazon Games applies the principles of Amazonian culture to the world of game design. We have a diverse team of talented, creative people pairing their love of making games with the unique strengths that come with being part of Amazon. Across all of our teams and locations, we are united by a common purpose: to share great gaming experiences with customers around the world. We believe in a future where everyone is a gamer and everyone can create, compete, collaborate and connect through games, and we are looking for the right people to help us build that future. With the power of Twitch and AWS at your fingertips, you will have the chance to innovate in gameplay, creativity, marketing, and technology, while working alongside some of the smartest and most creative minds in the industry.About the teamInclusive Culture, Work/Life Balance, & Career GrowthWe embrace our differences and are committed to furthering our culture of inclusion. We offer ten employee-led affinity groups with 190 global chapters, innovative benefits, and annual and ongoing learning experiences (including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences). Our team also puts a high value on work-life balance and offers flexible working hours. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. Additionally, our team is dedicated to supporting you with mentorship and pathways for ongoing development. We have a broad mix of experience levels and tenures, and are building an environment that celebrates knowledge sharing and promotes career choice.Basic Qualifications
- Bachelor's degree or equivalent
- 8+ years game industry experience.
- 6+ years of technical/application project management experience driving software development, testing, deployment, and support teams.
- 5+ years of technical experience with Steamworks/Epic Store integrations.
- Technical leadership role launching 2+ AAA titles.
Preferred Qualifications
- Games industry experience and knowledge
- Understanding of live services and the complexities of running a live product
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules.
- Passion and broad knowledge of project management and product process
- Working knowledge of CSS, HMTL, JavaScript, Lambda and Python as well as an understanding of AWS systems.
- Demonstrated experience with stakeholder management, project management, and leading through influence
- Experience with a wide variety of development practices including waterfall, scrum/agile delivery models, etc.
- Strong cross-team collaboration skills
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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