This job might no longer be available.

Senior Site Reliability Engineer, World of Warcraft

Team Name:

Job Title:

Requisition ID:

Job Description:

As an SRE at Blizzard, you may find yourself...

• Being part of an on-call rotation to assist finding a resolution during incidents
• Hosting blameless postmortems to share learnings, discover gaps, embrace transparency, and improve reliability across our services
• Building positive and collaborative relationships across the company
• Employing your systems knowledge to triage problems and tune resource usage
• Championing automation to reduce toil and increase development velocity
• Helping define and instrument Service-Level Objectives to ensure epic player experiences
• Leveraging Configuration Management to build and maintain consistency across services
• Building Terraform configs to manage infrastructure in public and private clouds
• Supporting and improving build pipelines with Jenkins, Argo, and/or Spinnaker
• Adopting Containers and Kubernetes for new and existing services
• Applying everything-as-code methodologies across configuration, infrastructure, orchestration, and elsewhere

You may succeed in this role if you...

• Love to solve novel and exciting problems
• Dislike solving the same problems over-and-over- so you automate or eliminate them
• Are inspired to make everyone's job easier by improving workflows
• Are comfortable digging through metrics, logs, and whatever else is available to triage and fix an incident at any time
• Strive to be better, smarter, and faster tomorrow than you are today
• Enjoy trying new technologies to improve what we're doing today
• Are okay using older technologies that may not be perfect, but are good enough and low maintenance
• Naturally spread the philosophies and practices of DevOps to others
• Like to collaborate with others to solve problems, share knowledge, and provide feedback
• Can self-assess the needs of a system or team, and make a case to prioritize that work
• Relish working with software, network, cloud, and systems engineers to solve problems across all tiers of the stack
• Help your peers succeed as much as you can

Types of projects you may work on...

• Managing services and infrastructure supporting Blizzard's incredible platforms and games
• Designing new code and build pipelines
• Supporting current CI/CD implementations
• Defining the future of running services for our platforms and games with container orchestrators
• Supporting our massive global data platforms across multiple clouds
• Working closely with our incubation teams to help define how future products should operate
• Integrating monitoring and logging with systems to improve observability and enable Service-Level Objectives

Areas of Expertise for an SRE at Blizzard

SREs at Blizzard are expected to become experts in the technologies used by the teams they are working with. Below is a non-exhaustive list of technologies SREs may be exposed to:

• Service-Level Objectives (SLI, SLO, SLA, Error Budget, Burn Rate)
• Distributed Systems (system/software architectures, micro-services, high-availability)
• Configuration Management (Puppet, Hiera, Terraform, Ansible)
• Container Computing (Docker, Kubernetes, Service Mesh)
• Cloud Services and Architecture (AWS, GCP, OpenStack)
• Distributed Message Bus (RabbitMQ, Kafka)
• Proxies and Load Balancing (Nginx, HAProxy, ELB)
• Monitoring (Kibana, Grafana, Elasticsearch)
• Logging (Splunk, SysLog, ELK Stack)
• Source Control (GitHub Enterprise, Perforce, SVN)
• CI/CD (Jenkins, Argo, Spinnaker)
• Linux (bash, debugging, tuning, performance measuring)
• Networking (triaging, packet loss, routing)
• Programming (Python, C#, C++)

Expectations of a SRE at Blizzard:

• Familiar knowledge of all areas of expertise, general knowledge of all areas of expertise, deep knowledge of four areas of expertise
• Deep knowledge of all areas of their partner team's systems and processes
• Capable of mentoring peers to deep knowledge in an area of technical expertise
• Co-owns operations and reliability with the partner team
• Considers others’ interests as well as their own
• Creates new technical documentation on their own
• Demonstrates deep understanding of the services they support and their goals
• Expands knowledge on SRE best practices and anti-patterns