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Senior Process Analyst (ServiceNow)
1 year ago
Who We Are:
Take-Two develops, publishes and markets some of the world's biggest games. We publish products through our labels Rockstar Games, 2K, Ghost Story, PlayDots, Social Point as well as Private Division label and Nordeus. Our Rockstar label creates Grand Theft Auto and Red Dead Redemption, two of the most critically acclaimed gaming franchises in history. Our 2K label creates games like NBA 2K, WWE 2K, Bioshock, Borderlands, Evolve, XCOM and the beloved Sid Meier's Civilization. Our Private Division label publishes Kerbal Space Program, Ancestors and The Outer Worlds.
While our offices (physical and virtual) are casual and inviting, we are deeply committed to our core tenets of creativity, innovation and efficiency, and individual and team development opportunities. Our industry and business are continually evolving and fast-paced, providing numerous opportunities to learn and hone your skills. We work hard, but we also like to have fun, and believe that we provide a great place to come to work each day to pursue your passions.
The Challenge:
Take-Two seeks a Senior Process Analyst to join our dynamic ServiceNow team. The Sr Process Analyst will work primarily on ServiceNow process engineering, project planning, Agile story scoping and initiation. You will directly collaborate with management, infrastructure, and development teams to deliver solutions.
What You’ll Take On:
- Assist in the facilitation of team and client meetings
- Deliver informative, well-organized presentations with detailed meeting and process documentation
- Endorse standardization of ITSM and ITIL framework where possible
- Identifies issues and risks and propose transition and adoption plans
- Lead process analysis and alignment sessions
- Proactively seeks opportunities for continuous service improvement
- Seek to understand customer current processes for gap analysis
- Advocate enterprise processes where possible
What You Bring:
- Degree in Business or Information Technology
- 3 - 5 of years of experience
- 3 years of proven track record in business or process analytics
- Experience working within ServiceNow - including portal architecture, ITIL or ITSM
- 3 years working in an Agile environment
- Demonstrated understanding in the areas of infrastructure, cloud-based solutions, and ServiceNow products and administration
- Meticulously documentation of artifacts, guides, and/or training in support of process awareness and socialization
- Ability to define expectations through agendas, action items, and timelines and communicate this information to team members and leadership
- Team player mentality
Nice To Have:
- Agile Development methodology, drafting stories based on requirements from planning sessions
- 1+ years of actively working with the ServiceNow platform - including portal architecture, ITIL
- Strong ITSM or ITIL experience
- Program or Project Management experience
- Strong skills interacting with, and presenting to a variety of skills levels and titles up to c-suite
What We Offer You:
- Great Company Culture . Ranked as one of the most creative and innovative places to work, creativity, innovation, efficiency, diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.
- Growth : As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, to be inquisitive and collaborative and to grow within and around the company.
- Work Hard, Play Hard. Our employees’ bond, blow-off steam, and flex some creative muscles – through corporate boot camp classes, company parties, game release events, monthly socials, and team challenges.
- Benefits . Medical (HSA & FSA), dental, vision, 401(k) with company match, employee stock purchase plan, commuter benefits, in-house wellness program, broad learning & development opportunities, a charitable giving platform with company match and more!
- Perks . Fitness allowance, employee discount programs, free games & events, stocked pantries and the ability to earn up to $500+ per year for taking care of yourself and more!
Take-Two Interactive Software, Inc. (“T2”) is proud to be an equal opportunity employer, which means we are committed to creating and celebrating diverse thoughts, cultures, and backgrounds throughout our organization. Employment at T2 is based on substantive ability, objective qualifications, and work ethic – not an individual’s race, creed, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin or ancestry, alienage or citizenship status, physical or mental disability, pregnancy, age, genetic information, veteran status, marital status, status as a victim of domestic violence or sex offenses, reproductive health decision, or any other characteristics protected by applicable law.
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