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Senior Qualitative UX Researcher for CRYENGINE

We are happy to open a position as a full-time Senior User Experience Researcher (UXR) at Crytek, based in our studios at Frankfurt am Main, Germany. You will be a core member of the UXR Team, working closely with UX/UI Designers and helping to build up and strengthen our UX department!

Responsibilities

• Develop UX research strategies and framework — help in establishing a consistent information flow and enforce knowledge exchange
• Expert Users Interviews — You are expected to have a deep understanding of cognitive biases and empathetic interviewing skills, having structured knowledge on how to generate solid heuristic question flows and manage answers, both with internal and external user pools. You will work with both remote and on-site interviews
• Usability Testing (Monitored) — You are expected to have a neat knowledge on how to plan, design and execute research relating task-driven User Interviews, gathering value data on users's performance and experience issues via specific usability rates, further on being able to analyse and showcase results and interpretations, and to evaluate the impact of your work.
• User Journey Mapping — Building and assessing UI Panels Flow.
• User Mental Models — Building and assessing User Practices & Preferences.
• A/B Testing — New features decision-making via Parallel Usability Testing.
• Active collaboration growing CryEngine's UXR Repository.
• Collaborate on Re-Ops & Recruitment — You'll not be alone in this, no worries!
• Collaborate on Focus Groups Monitoring.

Requirements

• 4+ years of experience in mixed methods research, behavioral-quantitative, ethnographic and qualitative research, and measurement of usability metrics
• You have experience with game engines or similar technology and understand the complexity that comes with their development
• Masters Degree in Design, UX/UI, Cognitive Ergonomics, Psychology, Social Sciences, Anthropology, Human-Computer Interaction or similar degree preferred (or equivalent demonstrable work experience)
• Familiarity with game engines or similar technology (e.g. 3D, simulation software ), you understand that the software we are working on is complex
• Experience with Desktop Apps and Tool Usability Assessment is a plus
• Exceptional verbal and written English skills
• Willing to relocate to Frankfurt am Main area, Germany

Pluses

• You have developed a grown-up taste for great design and the dexterity for straightforward software interaction evaluation.
• You have grown deep social skills, showcasing your ability to work within a team cooperating with other professional profiles: you work flexibly, collaboratively, transparently, orderly and with empathy
• You are able to observe, listen and understand different kinds of personalities, needs, subtle situations and interaction issues
• You are experienced in several industry fields (Games, EdTech, Gamification, Service Design, FinTech...) and have worked on a diversity of projects
• Autonomy: you are well able to manage your schedule and workloads
• You are a Helper: you always try to facilitate a happy environment, you are aware of what your colleagues are doing, and their problems in order to help them get things done
• You are a Serious Solver: you are methodical and want projects to develop correctly and effectively, you double-check what you do, and try others to validate collective work
• A good sense of curiosity is a plus!

What you can expect from us

• Flexible work times
• Supported German lessons for our employees
• Company language is English. Any additional language is a plus, but not a requirement
• Free public transportation ticket, which lets you use public transport free of charge 24/7
• Free gym membership
• Relocation support and extensive assistance with getting visa, work permits and communication with local authorities
• A company apartment for your first few months and help in finding a private apartment.
• ...and much more!