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Senior Publishing Solutions Engineer

Voodoo is a tech company that creates mobile games and apps. With 6 billion downloads and over 300 million monthly active users, Voodoo is the #2 mobile publisher worldwide in terms of downloads after Google.

The company is one of the most impressive examples of hypergrowth in the ecosystem, having raised over $1B and backed by Goldman Sachs, Tencent, and GBL. Deciding to expand its portfolio of products further, Voodoo has more recently announced that it will invest $200M in blockchain gaming studios, to lead the transformation of mobile gaming.

Voodoo is now a team of over 700 employees worldwide, we’re looking for talented individuals from across the globe to come and entertain the world with us.

Our Gaming team is made up of hyper-casual and casual experts. Our hyper-casual team supports internal and external studios worldwide in creating and launching hit hyper-casual games. This team is divided into Publishing, Game Ops, Partnerships, and Studios. With over 6 billion downloads worldwide, we are the largest and most successful hyper-casual publisher in the world.

Our Publishing Operations teams are a vital part of a studio’s experience with Voodoo. Composed of Solutions Engineers & Publishing Associates, their job is to make sure that all publishing processes are running smoothly and that partner studios get the highest level of support about any issues they might encounter.

We’re looking for talented individuals interested in supporting and helping our studios launch hit games to millions of people worldwide. You will be responsible for the day-to-day support of the games testing phase for our partner studios. You will also ensure the continuous improvement of our internal games testing platform and processes from a user experience and technical standpoint. Lastly, you will participate in team expansion and growth (recruitment, etc).

You will enable hundreds of talented game studios worldwide to deliver hit games played by millions of people. You’ll be at the heart of the action, helping to build and maintain the tools that ensure the game testing process runs smoothly for all our partner studios. If you’re not afraid to face challenging problems every day and to be at the center of all the game testing action, then this is the job for you.

• Provide daily Tech support to our partner studios (answer studio questions, create knowledge base content, troubleshoot ongoing issues)
• Work daily with key stakeholders of the gaming and tech industry (Apple, Google, Facebook, Snapchat, …)
• Improve the games testing platform for partner studios (anticipate future needs, automate processes, ensure API endpoints and other SDK related requirements are maintained, collaborate with tool developers)
• Maintain and improve Unity SDKs.
• Create, curate, and organize the Tech knowledge base articles and Tech support FAQs

Profile

• A natural ability and desire to act as a support and enable customers to succeed
• Software/Tech engineering background, ie. 3 years experience minimum
• Mid-level expertise in Unity/C#
• Strong proficiency at troubleshooting Tech but also business-related issues
• A critical thinker and a problem solver with a keen eye for identifying problems in workflows and processes (and driving them to a resolution)
• An eagerness to develop new skills and explore new problem spaces on a daily basis (game development, marketing, legal, business)
• Fluent English
• Previous experience in a Tech Customer Support, Solutions Engineer, or Partner Engineer role is a plus
• Experience in designing user-intuitive interfaces and flows (CRM implementation, ticketing system funnels, etc) is a plus
• Experience in API automation, and/or web development is a plus
• Experience in native mobile languages (objective C, swift, java) is a plus
• Previous experience and exposure to the game production process (as part of a game dev studio or otherwise) is a plus