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Senior Project Manager

The Senior Project Manager GCSO oversees Customer Support initiatives to support the CS & Service Technologies Strategic Road Map. In conjunction with the other GCSO Leads and Product Managers & Lead Production Manager in Service Technologies, they ensure planning , resource allocation and execution of projects globally; and provide support & guidance to Regional Project managers in our support centers around the world.

Responsibilities

• Manage the day-to-day operational and tactical aspects of multiple large scale projects
• Manage strategic global initiatives within specified time and budget
• Interact with key stakeholders to ensure accurate assessment of needs and appropriate input is sought
• Reporting on projects and keeping all project documentation current
• Identify and mitigate risks across projects for the organization
• Conduct post mortems for team projects and make recommendations for improvement
• Identify change management opportunities and key areas for employee engagement
• Develop the methodology and systems used for project execution and management
• Provides coaching & guidance for associate/mid level project managers
• Organizes and delegate the assignment of tasks for the project team
• Ensures all resources effectively allocated and tasked to keep all team projects on schedule.
• Supports the development of 3-5 year strategy and roadmap for Blizzard Support, and the annual /semi annual Battleplan updates.

Requirements

• College education in Business or Computer Science related discipline, AND/OR relevant project management certifications
• Fluent English Speaker
• A minimum of 5 years experience in project management or equivalent
• Proficient in Stakeholder management & engagement
• Knowledge of change management principles and application
• Possess the expert knowledge to identify opportunities for change and the ability to convey the need for change
• Excellent multi-tasking and prioritization skills in a fast-paced environment
• Deep understanding of people management. Able to lead and motivate through change
• Multi cultural understanding. Ability to think globally.
• Exceptional interpersonal skills. Able to relate to team members and build professional relationships at all levels
• Excellent Communication skills – with organizational “savvy”
• Oral – Is able to represent and speak for the organization to all levels of audiences
• Written – Is able to consistently create effective reports, documentation, and appropriate email communication
• Information Sharing – Ensures information is accurate, timely, and includes all necessary parties
• Able to communicate as effectively with technical resources as with business stakeholders and senior management
• Analytical problem solving skills

Pluses

• International/Global Experience , has worked outside of North America.
• Working ability in a language other than English esp Chinese, Korean, French , Spanish, German or Russian.
• Experience in customer service operations or consultancy
• Experience in business improvement methodologies
• PMP/MS Project Management/Scrum/Six Sigma certification
• Blizzard Brand Advocate – loves and understands our products

Application Materials

• Resume
• Cover letter, preferred