Senior Program Manager

Are you looking for an exciting opportunity to join Discord team and help create marketing programs reaching superfans, influencers, and users? Do you love video games and long to work with some of the most passionate people in the industry? Are you a builder at heart? If you said yes to all of those - well then we are looking for you!

Discord is looking for an experienced program manager to create and execute successful marketing programs for the community team at Discord.

What you'll be doing

• Develop and execute on strategic community marketing programs focused on driving awareness of Discord and engagement on the platform
• Own the program strategy and execution - from large phases through to detailed tasks, including understanding and managing dependencies.
• Ability to write policies around program health and maintenance in partnership with CX, Trust & Safety, and the Operations teams.
• Inform, coordinate with, and lead stakeholders efforts across multiple disciplines both within and outside of the marketing team
• Create comprehensive data-driven updates for executive team and company overall including setting goals and KPI’s.
• Set and track program performance goals through data measurement tools and dashboards
• Partner across marketing to represent program at various events, launches, and internal meetings as appropriate.
• Proactively anticipate problems and build risk mitigation plans
• Help build and create the long-term vision for the program management team
• Constantly drive optimization of process, tools, and teams for best program output

What you should have

• 5-7 years of marketing or product management experience
• 3-5 years of experience building successful Marketing, CX, Ops, or Business Operations programs
• Experience using Discord
• Proven ability to pull insights from data, craft recommendations and implement new experiments to drive improvements to KPI’s
• Passion for continuous learning, ability to think critically, superb organization and attention to detail.
• Creative problem-solving skills with focus on efficient execution while balancing big-picture strategic thinking
• Strong written and verbal communication skills; ability to present complex data stories in a clear, concise manner to channel owners and stakeholders.

Bonus Points

• Side hobbies or projects in the gaming or marketing space
• Multilingual
• Foodie - we like to eat well on our team!