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Senior Product Manager, IT - Product Lifecycle

Responsibilities:

You will report to the Director of Product Management, Commercial ( as part of the EAIT Product Experience Design team) and will be responsible for building the next generation of IT products to prepare our organization for the business operations of the future. Working with functions across the company (like Commercial Operations, Finance, Marketing, Legal) you will identify impactful opportunities and work with delivery teams to make solutions come to life!

Create product line vision, objectives and roadmap based on solving customer’s biggest problems

• Uncover underlying customer needs by understanding end user perspectives and pain points (focusing on the “why”) through effective research, empathy building and sentiment monitoring
• Influence others to make the case for change and decide what problems to invest in
• Collaborate with relevant stakeholders to define objectives that drive cohesive end to end experience s
• Determine product strategy and roadmap that aligns with EA’s broad product ecosystem, considering industry trends, vendor marketspace and organizational priorities

Determine what capabilities and delivery approach will have the biggest return on investment

• Transform research insights or customer requests into prioritized capabilities that solve the underlying need

• Define, document and effectively communicate customer journey, process maps and detailed user stories/feature requirements
• Partner with e ngineering, UX and where appropriate external vendors to assess build vs. buy options, focused on delivering simple and scalable solutions with a reasonable time to value
• Clearly communicate trade-offs and fit gap analysis to drive product decisions and set stakeholder expectations

Manage delivery cycle to take ideas from concept to implementation

• Refine requirements based on prototyping, hands on testing and iterative feedback, acting as a bridge between customer desires and technical realities
• Drive end to end product release including feature design & development, integrations, data migration, cutover from legacy applications, support, etc.

• Proactively manage delivery plans, issues and decisions, anticipating risk and ensuring focus stays on maximizing value within timeline and resource constraints
• Manage budget and spend, optimize return on investments
• Track and communicate progress while managing customer, stakeholder and leadership expectations

Manage change and continuously improve product to adapt to changing customer needs

• Facilitate collaboration with stakeholder groups to drive process, people and policy changes as necessary to enhance product changes
• Build awareness, excitement and knowledge of new features through various customer communication channels and potentially training material creation and facilitation of training sessions
• Solicit customer feedback and analyze data to constantly test, learn and evolve product and approach

Directly and indirectly manage work of other product managers

• Provide oversight and coaching to less senior team members, including detailed quality reviews
• Bridge decisions, issues and focus of various products to ensure product line as a whole is delivering a consistent user experience while optimizing resources
• May have direct or indirect reports including product managers, analysts or change specialists

Qualifications/Skills:

• Business / Computer Science Degree or equivalent professional qualifications
• Demonstrated ability to build subject matter expertise and customer empathy which is effectively applied to create successful products
• Will consider 8-10 years industry experience in either product, business analyst or program management roles with recent product management experience and understanding
• Experience of products & processes enabling Digital Operations and Planning - mobile, subscriptions, live services
• Ability to drive work across an organization
• Demonstrated ability to achieve strategic vision and tangible goals in a complex, ambiguous, and fast paced environment through:
• Proactive, organized and detailed planning including timeline & budget considerations
• Comprehensive end to end thinking
• Anticipation of potential issues with ability to drive creative solutions
• Strong strategy, decision making and prioritization skills
• Driving change and adapting to change
• Excellent verbal and written communication and influencing skills to convey ideas and manage conflict including:
• Facilitation of small and large meetings or workshops
• Creation of written deliverables (presentations, documentation, emails, etc.) targeted for customers, team, stakeholders and executives
• Communication of current and future product capabilities