Senior Producer, Live Operations - Hearthstone | Irvine, CA

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Job Description:

Pull up a chair and join us by the hearth! The Hearthstone team is seeking a dedicated, enthusiastic Senior Game Producer to join us and take point on our Live Operations! This role involves patch release management, improving our release operations, and driving live issues to resolution. The ideal Senior Live Ops Producer is organized, possesses exceptional communication skills, and has strong technical skills.

We value diverse voices and varied backgrounds, and we're looking for individuals to help us build fun, compelling, and inclusive experiences for Hearthstone. Previous experience as a Hearthstone player is not a requirement for this role, however it is a plus.

This role is anticipated to be a hybrid work position, with some work on-site and some work-from-home. The potential home studio for this role is Irvine, CA.

What you bring to the table:

• Priorities can often change in a fast-paced environment like ours, so this role includes, but is not limited to, the following responsibilities:
• Complete and advance release management framework for game releases and service updates
• Build and maintain the schedule for major planned releases and unplanned hotfixes and own the release of major updates to the game
• Coordinate with partners for maintenances, downtimes, and mobile submissions
• Manage operational issues in live environment – including 24/7 on-call rotation and postmortems
• Represent the development team in publishing, commercial, and platform discussions and planning
• Participate in planning with Esports and Community partners for event environments
• Own and drive continual improvement of our processes and live operations
• Communicate status of live operations, releases and upcoming milestones to the team and leadership team
• Promote, contribute to, and participate in a culture of inclusion and diversity

Minimum Requirements

Experience

• 5+ years of experience working on live software or services in a production, QA, operations, or project management capacity

Knowledge & Skills

• Strong foundation of software development and project management methodologies
• Ability to build, track, and maintain complex roadmaps and schedules

Key Attributes

• Highly self-motivated and accountable
• Thrives in a high-speed environment
• Excellent verbal and written communication skills

Extra Points

• Professional game industry experience on a live game
• Prior experience in engineering or supporting engineering teams
• Experienced Hearthstone player

Your Platform

Best known for iconic video game universes including Warcraft®, Overwatch®, Diablo®, and StarCraft®, Blizzard Entertainment, Inc. (www.blizzard.com), a division of Activision Blizzard, which was acquired by Microsoft (NASDAQ: MSFT), is a premier developer and publisher of entertainment experiences. Blizzard Entertainment has created some of the industry’s most critically acclaimed and genre-defining games over the last 30 years, with a track record that includes multiple Game of the Year awards. Blizzard Entertainment engages tens of millions of players around the world with titles available on PC via Battle.net®, Xbox, PlayStation, Nintendo Switch, iOS, and Android.

Our World

Activision Blizzard, Inc., is one of the world's largest and most successful interactive entertainment companies and is at the intersection of media, technology and entertainment. We are home to some of the most beloved entertainment franchises including Call of Duty®, World of Warcraft®, Overwatch®, Diablo®, Candy Crush™ and Bubble Witch™. Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries, making us the largest gaming network on the planet!

Our ability to build immersive and innovate worlds is only enhanced by diverse teams working in an inclusive environment. We aspire to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment. We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered!

The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to accommodationrequests@activisionblizzard.com. General employment questions cannot be accepted or processed here. Thank you for your interest.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics.

Rewards

We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered! Subject to eligibility requirements, the Company offers comprehensive benefits including:

• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
• 401(k) with Company match, tuition reimbursement, charitable donation matching;
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
• If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.

Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company. You can learn more by visiting https://www.benefitsforeveryworld.com/ .