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Senior Producer, Live Operations – Diablo IV

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Job Description:

Blizzard Entertainment is a community of 4,000 global employees who are passionate about gaming, entertainment and the technology that drives our player experience.

The Diablo IV team is seeking a Senior Producer for Live Operations. This role is on the game team, and you will be scheduling and coordinating content updates for the live service as well as monitoring post-ship performance to head off potential issues. Our core objective will be to keep Diablo IV running in a smooth, trouble free way 24/7 across the globe. The Senior Producer, Live Operations, along with the live ops team itself, will be key to accomplishing this goal and maximizing the player experience.

Responsibilities

• Create and maintain the patch roadmap for the live service in conjunction with the other game producers.
• Participate in first line of defense on-call support to triage and coordinate efforts of internal and external parties to help drive live issues to resolution.
• Manage and track development, QA, PTR, and live environments.
• Manage the daily tracking of all Reliability Engineering tasks so that schedules are maintained and adjusted accordingly.
• Serve as the key point of contact for all regional operational issues.
• Partner with engineering leadership to help set project goals, objectives, milestones, and deliverables.
• Mentor and grow associate producers.

Minimum Requirements

Experience

• Minimum 5 years in a production role supporting a live game.
• Shipped at least one AAA game in a production role supporting a live service.

Knowledge & Skills

• Ability and comfort coordinating with various game team departments as well as other departments across Blizzard.

Key Attributes

• Passion for running live game services.

Extra Points

Experience

• Proven experience managing schedules and employees to achieve desired results.
• Bachelor of Art or Science in a technical field (or equivalent).

Knowledge & Skills

• Knowledge of international regions and their respective laws and challenges.

Key Attributes

• Passion for games.

Required Application Materials

• Resume
• Cover Letter which should include:
  • Why you are interested in working at Blizzard
  • What games you are currently playing

**Only submittals with Cover Letters will be considered.

Blizzard Entertainment is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.