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Senior Manager, Marketplace Operations

Mythical Games
Los Angeles CA US
4 years ago
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We are Mythical Games. A venture-backed next-generation game technology company at the intersection of video games and economics led by industry veterans. Our goal is to lead the industry with the launch of exceptional video game experiences that leverage distributed ledger technology, while also providing a platform of robust tools that will allow any other game developers to do the same.

ABOUT THE ROLE:

We are looking for a highly-organized Senior Manager with exceptional communication skills and proven track record operating large-scale e-commerce products. In this role, you will be responsible for all aspects of our marketplace operations, partnering with external development resources, internal stakeholders, game team in Seattle, and various other internal or external resources to manage the day-to-day and live operations efforts for our marketplace products.

You will be the center point for all our marketplace compliance, anti-fraud, and policy requirements to ensure game and platform teams have a clear path to delivering quality and compliant marketplace products. This includes defining and documenting requirements across legal, anti-fraud, taxation, business intelligence, market making, and economy design.

You will be the primary point of contact for all marketplace live issues, while establishing strong relationships with our customer service and anti-fraud teams to lead appropriate and swift resolutions. You will have intimate knowledge of our return and fraud rates, customer satisfaction, pain points, and overall performance of the marketplace products against our KPIs.

Strong problem-solving skills, the ability to establish clarity from ambiguity, facilitation of collaboration with remote resources, a team first attitude, and maintaining a friendly, supportive, proactive environment are all essential to your success.

WHAT YOU'LL DO:
WHO YOU ARE:

This position is on the Marketplace team, based in Sherman Oaks, CA.

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