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(Senior) Player Experience Specialist & Community Manager

As a (Senior) Player Experience Specialist, you'll have a direct impact on the success of one of our mobile games for which you will coordinate customer support efforts of external support agents, and own and drive community management. You will act as the voice of players towards Next Games and lead player-facing communications towards the community keeping our players informed, excited and engaged.

The ideal candidate is a natural team player who is not afraid to take ownership over a broad scope of aspects. You can communicate complicated and sometimes difficult ideas to the player base, and are able to see the situation through our players’ eyes. We're looking for someone with a passion for mobile games, people and online communities

This is what you’ll get to work on:

• Develop and execute the game’s community strategy in line with its audience and the goals of the whole game team
• Communicate all relevant in-game activities to our players across all available channels
• Collect and prioritize players’ feedback, and deliver back to your team as clear action points
• Help shape and influence the game’s development, design decisions and live operations by bringing player’s perspective to the table
• Coordinate efforts of external customer support agents assigned to your game
• Act as escalation point for player support and ensure timely resolutions
• Maintain your game’s FAQ and knowledge base
• Work with Marketing to better understand our audience and its motivations, and to implement community campaigns aligned with marketing plans and strategy
• Build and manage strong relationship with VIP and NDA player groups and content creators

Your experience and skills include:

• Proven track record of managing communities, preferably for mobile games
• Ability to write effective communication to players on any occasion, and regardless of the communication channel used
• Skills to keep player base excited and engaged following self-defined strategy
• Good understanding of customer support in games, and ability to lead a team of support agents
• Strong self-organizational skills, and high attention to detail
• Proactive attitude, and a natural drive to push for best results
• Passion and deep understanding of free-to-play mobile games and communities
• Fluent English, preferably native, and excellent creative writing skills

Next Games is proud to have a history of collaboration with some of the world’s biggest media properties, such as AMC’s The Walking Dead and Netflix’s Stranger Things. The fans of these properties are people young and young at heart, from all walks of life - not just those traditionally seen as 'gamers’. At Next Games, we seek to delight and entertain players of all kinds. We do this by creating games that expand the worlds of the most beloved media and entertainment properties of our day.

Our core values – Caring, Curiosity, and Courage – guide us in our efforts, so these should be close to your heart as well. We aim high here at Next Games and will ask you to do the same. In exchange, you’ll be part of a team that is great to work with, who is dedicated and passionate about what we do – we believe passion is contagious. Giving each Nextgamer the tools and means to succeed in their job is our priority. We believe the fruits of our labor should be shared with everyone at Next Games. We offer the opportunity to work with a diverse bunch of passionate and dedicated people, a competitive salary and benefits package, but first and foremost a big challenge.

Does this sound like you? Send your CV and cover letter through the application link as soon as possible.

We will process applications as they come in, so do not hesitate to submit your application.