Senior Customer Success Manager

The opportunity

Unity's Partner Relations team is looking for proactive, people-minded influencers to own the success of our most valued partners.

Working directly with our partners we ensure the success of Unity productions all over the world by solving the problems that everyone else gave up on as impossible. Our customers create everything from small mobile projects to AAA console games and immersive multi-user VR experiences, and they’re going to need your help to get their projects to maximum performance, stay super-stable, and ship on time. Rest assured, you’ll never be bored at Unity.

As a Senior Customer Success Manager, you’re the glue that keeps the whole operation together. Your role is pivotal in fostering long-term relationships with key customers and helping them realize the full value of our offerings.

You'll need a deep understanding of your customer's long-term strategic goals, helping to surface issues, and feeding data back directly to our product teams. You'll manage customer emergencies with a calm focus.

You'll strive for constant improvement both with your customers and within Unity. You'll set the bar high, ensuring we are always on point and on time.

This position is located in the Seoul office and reports to the APAC Partner Relations team Manager.

What you'll be doing

• Define and execute a strategic customer success plans for a selection of Unity’s highest-profile gaming customers
• Serve as the main point of contact for assigned accounts, managing the end-to-end customer journey, developing and maintaining strong, long-lasting relationships with key stakeholders
• Proactively lead and drive internal account teams to ensure a cohesive and effective customer experience
• Escalate urgent customer issues and independently push to solutions by enlisting resources both inside and outside of the technical support team
• Own the Voice of Customer by actively monitoring and managing customer feedback and sentiments, and ensuring the resolution of emerging issues in real-time

What we're looking for

• A passion and an understanding of customer success in an area of real time 3D, games, or technology
• Experience in Customer Success/Developer Relations/Technical Project Management/Producing/Account Management in software production, games industry, or other intersecting industries
• Top-notch social & communication skills, and a highly-proactive personality
• Able to travel both domestically and internationally
• Fluent Korean and English-speaker

You might also have

• Programming experience in both compiled and interpreted languages

Additional information

• Relocation support is not available for this position.
• International relocation support is not available for this position.
• Work visa/immigration sponsorship is not available for this position.

Life at Unity

Unity [NYSE: U] is the world's leading platform of tools for creators to build and grow real-time games, apps, and experiences across multiple platforms. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the fourth quarter of 2023, more than 69% of the top 1,000 mobile games are made with Unity as derived from a blended number of the top 1,000 games in the Google Play Store and iOS App Store. In 2023, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit www.unity.com.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, disability, gender, or any other protected status in accordance with applicable law. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

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