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Senior Partner Relations Manager, Digital Twins

The opportunity

Our Partner Relations team is looking for proactive, people-minded influencers to ensure the success of our most valued partners.

Working directly with our partners, we contribute to the success of Unity productions all over the world by solving the problems that everyone else gave up on as impossible. Our customers create everything from small mobile projects to AAA console games and immersive multi-user VR experiences to Digital Twins in various sectors such as Architecture, Automotive, and Aerospace, just to name a few. Our clients will need your help to get their projects to maximum performance, stay super-stable, and ship on time. Rest assured, you’ll never be bored at Unity!

As our new Partner Relations Manager, you'll be the glue that keeps the whole operation together. You'll help your customers to embrace their challenges and achieve their long-term strategic goals, helping them to surface issues and feed data directly to our product teams. You'll strive for constant improvement both with your customers and within Unity. You'll set the bar high, ensuring we are always on point and on time.

What you’ll be doing

• Be responsible for the technical relationship with a selection of Unity’s digital twins' customers
• Raise urgent customer issues and independently push to solutions by enlisting resources both inside and outside of the technical support team
• Monitor customer satisfaction and ensure the resolution of emerging issues in real-time
• Build and maintain real-time reporting of responsiveness, service quality, and customer satisfaction and use the data to help drive Unity’s customer care culture
• Proactively maintain excellent relations between the technical support team and other departments within Unity

What we’re looking for

• Previous employment in an industrial sector such as automotive, architecture, construction, manufacturing, pharmaceutical, or other similar
• Outstanding social & interpersonal skills and a highly-proactive personality
• A life-long learner who is passionate about bringing innovative RT3D technology to a wide range of industries and use-cases
• Able to travel both domestically and internationally

You might also have

• Experience as a Technical Project Manager/Producer/Technical Account Manager in software production
• Programming experience in both compiled and interpreted languages
• Proficiency in additional spoken languages (French, Spanish, Portuguese)

Life at Unity

Unity (NYSE: U) is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity is the foundation upon which the world’s most powerful digital content is created. Specifically, Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices.

In the fourth quarter of 2021, Unity had, on average, 3.9 billion monthly active end users who consumed content created or operated with its solutions. The applications developed by these creators were downloaded, on average, five billion times per month in 2021. For more information, please visit www.unity.com .

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

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