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Senior Partner Engineer

關於 Twitch

Twitch 自 2011 年創立以來，致力於打造多人娛樂的全球社群：數百萬名用戶的互動造就出獨特、即時、出乎預料的美好體驗。我們將多人合作的樂趣導入一切活動，包括休閒遊戲、世界級電競賽事，以及動畫馬拉松、音樂和藝術實況。Twitch 也會舉辦 TwitchCon，讓社群共聚一堂歡慶、學習與發展自己的個人興趣和熱情所在。Twitch 的 Live 實況全年無休。若想掌握有關 Twitch 的所有最新消息，請關注 LinkedIn、Twitter 以及我們的部落格。

職位說明

Amazon Interactive Video Service (IVS) 是 Amazon Web Services 旗下的一項服務，可提供端對端影片傳輸和觀眾參與工具來強化影片實況體驗。Twitch 影片便是由 IVS 驅動，這是世界上最大級的實況影片發行網路，每個月傳輸超過十億個小時的影片。我們的使命是透過 IVS 來讓每個人都能使用實況影片技術，並透過實況影片參與來支持多元社群的建立。

身為資深合作夥伴工程師 (Senior Partner Engineer)，您的工作將著重於支援業務發展、產品及合作夥伴團隊，管理與 Amazon IVS 現有及潛在合作夥伴的整體技術關係，以協助展示和持續深化價值。您將與 Amazon IVS 合作夥伴建立深厚的技術關係，並在他們為我們的客戶打造/整合解決方案的過程中擔任值得信賴的顧問。具體來說，您需要在合作夥伴評估及整合 IVS 服務和軟體開發套件時輔助他們。

您在手機、影片和雲端基礎架構方面的經驗將用於解決用戶端與伺服器端的影片整合挑戰。您將支持合作夥伴需求、消除技術採用障礙，並向廣大觀眾傳達參與情形的分析數據。

您將直屬於產品合作夥伴總監，並帶領與整個亞太地區客戶的互動。這是一個遠端工作職位，工作地點可位於台北、新加坡、韓國或日本。

工作內容

• 成為策略性合作夥伴在客戶啟動和整合方面的主要技術聯絡人
• 利用合作夥伴解決方案來解決整合挑戰，加快推出 IVS 驅動的客戶應用程式
• 負責向合作夥伴提供關於與 Amazon IVS 整合的技術培訓課程和教戰守則
• 諮詢業務開發、客戶管理和解決方案架構團隊，向策略性合作夥伴傳達 Amazon IVS 的價值、評估 IVS 產品合適程度，並預估客戶啟動所需工作
• 建立意見反應機制，並支持合作夥伴需求以影響新產品創新的發展。
• 掌握知識及教戰守則並向 IVS 合作夥伴分享，為 AWS 銷售團隊提供合作夥伴解決方案
• 建立範例程式碼、工作坊和示範等技術資料，加速並簡化合作夥伴的客戶啟動過程
• 分析合作夥伴環境並提供產品建議
• 為了勝任這個角色，您將熱衷於與合作夥伴及我們的產品團隊密切合作以實現目標，同時透過教學和公開演講來推廣 Amazon IVS
• 與產品行銷部門合作，撰寫白皮書、部落格文章、教戰守則文件，並提供其他能直接影響我們合作夥伴成功的技術資產
• 利用您的程式撰寫與技術能力，以及您對 Amazon IVS (包括 API 和軟體開發套件) 的深刻理解，來建立解決方案或協助我們的策略性合作夥伴建立解決方案，以解決共同客戶挑戰

必備條件

• 具備 5 年以上解決方案工程、合作夥伴工程、銷售工程、技術客戶管理、解決方案架構或任何其他直接接觸客戶之工程相關職位經驗
• 具備資訊工程或相關領域學士學歷，或具備 12 年以上相關工作經驗
• 精通至少一種程式語言，如 Java、JavaScript、Go、C++、Python 或類似程式語言
• 具備將 UX 元素與後端服務、架構和第三方開發商 API 整合的經驗
• 具備透過研究、重製和探索來理解和解決技術問題的能力
• 具備高度自主工作和並取得成功的能力
• 具備在跨職能團隊 (產品、工程、設計和行銷) 中作業的經驗
• 能流利使用英語和以下其中一種語言：中文、韓語或日語

加分條件

• 具備 3 年以上媒體處理、內容傳遞網路，以及 RTMP、HLS、DASH 和 WebRTC 等影片傳遞協定之相關經驗
• 具備 3 年以上制定/經營以雲端科技和基礎架構程式碼所建立之解決方案的經驗
• 具備使用 Objective C / Swift (iOS)、Java / Kotlin (Android) 或 Javascript / React (網頁) 開發網頁或手機應用程式的經驗
• 具備資訊工程或相關領域碩士學歷
• 具備參與銷售或合作夥伴團隊提升客戶滿意度、超越客戶期待和加速產品採用的相關經驗

About Us

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It’s where millions of people come together to chat, interact, and make their own entertainment.

We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and Twitter , get interviewing tips on Instagram , and discover projects we’re solving on our Blog .

About the Role

Amazon Interactive Video Service (IVS) is an Amazon Web Service that provides end-to-end video delivery and audience engagement tools to power live video experiences. IVS powers Twitch Video, one of the largest live video distribution networks in the world that provides more than a billion hours of video each month. Our mission is to make streaming video technology available to anyone through IVS and to empower the creation of diverse communities through live video engagement.

As a Senior Partner Engineer, you will be focused on supporting Business Development, Product and Partner teams, overseeing the technical relationship with current and prospective partners of Amazon IVS to help demonstrate and lead continued value. You will build deep technical relationships with Amazon IVS partners and be a trusted advisor on their journey to build/integrate solutions for our customers. Specifically, you'll support partners during their evaluation and integration of the IVS service and SDKs.

Your experience with mobile, video, and cloud infrastructure will be used to resolve both client-side and server-side video integration challenges. You'll advocate for partner needs, remove technical obstacles to adoption, and communicate engagement insights to broad audiences.

You will report to the Director of Product Partnerships and lead engagements with customers throughout Asia-Pacific. This position is remote and can be located in Taipei, Singapore, Korea or Japan.

You Will:

• Be the primary technical contact for onboarding and integrations with strategic partners
• Resolve integration challenges with partner solutions to expedite the launch of IVS-powered customer applications
• Provide technical enablement sessions and best practices on integration with Amazon IVS to partners
• Consult with Business Development, Account Management, and Solutions Architecture teams to communicate the value of Amazon IVS, evaluate IVS product fit, and forecast onboarding effort with strategic partners
• Create feedback mechanisms and advocate for partner need to influence the development of new product innovations.
• Capture and share knowledge and best practices to the IVS partner community and allow AWS sales teams with partner solutions
• Accelerate and simplify customer onboarding of partners by creating technical artifacts including code samples, workshops, and demos
• Analyze partner landscapes and provide product recommendations
• Collaborate with Product Marketing to write white-papers, blog posts, best practices documents, and create other technical assets that directly help our partners success
• Use your coding and technical skills and your understanding of Amazon IVS (including APIs & SDKs) to create or help our strategic partners create solutions that solve joint customer challenges

You Have:

• 5+ years experience in a Solutions Engineering, Partner Engineering, Sales Engineering, Technical Account Management, Solutions Architecture, or any other customer-facing engineering role
• Bachelor's degree in Computer Science, Engineering or related field of study, or 12+ years of related work experience
• Proficiency with at least one programming language such as Java, JavaScript, Go, C++, Python, or similar.
• Experience integrating UX elements w/ backend services, frameworks, and 3rd party developer APIs
• Work and succeed with substantial autonomy
• Fluency in English and one of the following languages - Mandarin, Korean, or Japanese

Bonus Points

• 3 + years' experience in media processing, content delivery networks, and video delivery protocols like RTMP, HLS, DASH, and WebRTC
• 3+ years' experience architecting/operating solutions built using cloud technologies and infrastructure-as-code.
• Experience developing web or mobile applications with Objective C / Swift (iOS), Java / Kotlin (Android), or Javascript / React (Web)
• Masters Degree in Computer Science, Engineering or related field of study
• Experience working as part of a sales or partner team to increase customer satisfaction, exceed customer expectations, and accelerate product adoption

Perks

• Medical Insurance
• Health Screenings
• Life Insurance
• Maternity & Parental Leave
• Paid Time Off

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.

Job ID: TW7224