Senior Observability Engineer

ONLINE INFRASTRUCTURE

What We Do

We enable Epic’s online services teams to build, deploy, and manage services that are used by more than half a billion players around the world. Our mission is to provide world class tools and platforms to improve the experience of our developers and make it easier, faster, and safer to build, operate, and scale their applications. We operate at massive scale as one of the largest cloud computing users in the world.

What You'll Do

Our Observability team is looking for a Senior SRE to help us build and operate the infrastructure our teams rely on to keep our platforms, games, and online services running. Our Observability team works across all of Epic to implement industry best practices and develop new monitoring capabilities. As an SRE on Observability, you will tackle problems that impact how we understand and operate our products at scale. This team is responsible for company-wide metrics, logging, exception handling, and dashboarding solutions. In this role, you will build and operate the systems that process and transport the large volumes of telemetry data generated by services at Epic.

In this role, you will

• Service Ownership - At Epic we embrace a Service Owner (You build it, you run it) mentality. In this role, you will work together with other members of the Observability team to operate the infrastructure our developers depend on to operate their own services.
• Develop and Ship - You will work to modernize key portions of our observability infrastructure. Building new data processing pipelines for telemetry data as well as writing software to automate processes and generate new insights.
• Collaborate - You will work with teams across Epic as an observability subject matter expert to provide guidance on observability best practices.

What we're looking for

• Experience with executing meaningful change in a fast-paced interrupt driven environment.
• Self-starter, you approach challenges creatively and methodically, seeing them through to final resolution.
• Ability to adapt and be effective in new situations within a highly dynamic environment.
• Experience working with large scale systems in AWS, mostly deployed via Kubernetes.
• Comfortable in a very terraform heavy environment, both reviewing PRs as well as contributing yourself.
• Are familiar with application/service monitoring strategies and technologies, examples include OpenTelemetry, Prometheus, Grafana, FluentD, New Relic, Datadog, Grafana, Sentry, and Sumo Logic.

This role is open to multiple locations across North America (including CA).

EPIC JOB + EPIC BENEFITS = EPIC LIFE

Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.

Pay Transparency Information

The expected annual base pay range(s) for this position are detailed below. Each base pay range is relevant only for individuals who are residents of or will be expected to work within the specified locale. Compensation varies based on a variety of factors, which include (but aren’t limited to) things such as skills and competencies, qualifications, knowledge, and experience. In addition to base pay, most employees are eligible to participate in Epic’s generous benefit plans and discretionary incentive programs (subject to the terms of those plans or programs).