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Senior Manager, Technical Program Management - Infrastructure Platform, RDX

The Infrastructure Operations team prides itself on delivering solutions across multiple games and programs. This position is on the Riot Developer Experience (RDX) team focusing on empowering Riot developers to ship and operate services on Riot’s infrastructure. The RDX Technical Program Management team leads the delivery of projects and collaborates with multiple engineering teams and product managers to accelerate how games are produced, iterated on and operated at a global scale. The Manager of RDX Program Management will manage and mentor a team of program managers - striving for excellence in the project and program management space.

You will report directly to the Director of Program Management for the Infrastructure Operations group.

Responsibilities:

• Align autonomous teams towards complex multi-year goals while meeting the operational needs of customers.
• Create transparency and predictability with programs by helping RDX build yearly and quarterly roadmaps.
• Create high-level program workflows, communicating and analyzing trade-offs, and eliminating impediments at the team of team level.
• Report on program performance, ensuring each program achieves value against its objective.
• Maintain partner relationships, providing visibility into work streams and maintaining partner satisfaction.
• Manage and maintain work systems- creating efficiencies across the organization.
• Be the expert in Agile and Waterfall methodologies, guiding teams to an approach that yields the best results.
• Mentor direct reports, allowing them to grow in their environments.
• Oversee overall team health; ensure it is tracked and improving.

Required Qualifications:

• 8+ years experience managing large-scale technical programs/projects.
• Led teams to deliver products to worldwide markets.
• Knowledge of how to implement and improve workflows on Team of Team and pod level.
• Understanding of multiple project management methodologies.
• Understanding of Change Management frameworks.
• Experience managing multiple partners.
• Certified in Agile or working knowledge of Agile frameworks.
• Desire to improve Riot's ability to make the impossible happen for players.

Desired Qualifications:

• BA/BS degree in Business, Computer Science, or related technical field, or equivalent practical experience.
• Experience growing teams and direct reports to achieve organizational goals.
• Previous program/project leadership role in a large distributed organization.
• Managed hardware/software products through the entire life cycle – from planning, to launch, to maintaining and operating a live service.
• Experience managing programs that build and deploy infrastructure solutions on a global scale.

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes your fellow Rioters, who are the customers of your work. Being a dedicated fan of games is not necessary for this position!

Our Perks:

Riot has a focus on work/life balance, shown by our open paid time off policy, in addition to other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner and children, and a 401k with company match. Check out our benefits pages for more information.

Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code . Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming .

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history.