Senior Manager, Service Delivery Operations

Electronic Arts
Austin Texas United States
1 month ago

Our Worldwide Customer Experience (WWCE) team exists to help the world play. We support players across the globe in 13+ languages and value employees that will bring new ideas and perspectives to help make WWCE a great place to be and be from. We celebrate diversity and inclusion and aim to create great experiences for our employees as often as our players. We are looking for people that will come to the office or Zoom meeting excited to work and ready for some fun.

And we want you to join us. We are hiring a Senior Manager of Service Delivery Operations. You will manage a global team on the delivery of service across contact channels and languages. You will be responsible for managing contact center performance, developing talent, and fostering a culture of stability through transformation. You will work with teams to drive consistent quality interactions in the most efficient way possible. You will be critical to ensuring that EA delivers the best interactions across languages and channels. You will report directly to the Director of Live Service Delivery.




Related Jobs

Service Delivery Manager
Keyword Studios · Redmond, WA · 27 days ago
Staff Software Engineer - Riot Developer Experience, Continuous Service Delivery
Riot Games · Los Angeles, CA · 1 month ago
Engineering and Delivery Lead - Sales, Finance, Operations (SFO)
Sony Playstation · London, United Kingdom · 3 months ago
Customer Support Team Manager, Game Services & Operations
Ubisoft · Chengdu, China · 2 months ago
Senior Delivery Manager - Freelance
ustwo Games · New York City, NY · 5 months ago
Senior Product Marketing Manager - Cloud Content Delivery
Unity · Austin, TX · 1 month ago
Senior Technical Delivery Manager, Defence
Improbable · London, United Kingdom · 5 months ago
Senior Technical Delivery Manager, Defence (6 month FPE)
Improbable · London, United Kingdom · 2 months ago
Senior Developer Relations Manager, Integrated Services / Gestionnaire sénior des relations avec les développeurs, Integrated Services
Unity · Montréal, Quebec · 1 month ago
Senior Manager, Software Engineering, Unity Team Tools & Services CI/CD / Gestionnaire sénior, logiciel d’ingénierie, équipe Tools & Services CI/CD
Unity · Montréal, Quebec · 2 months ago
Senior Product Marketing Manager, Mutliplayer Games Services / Gestionnaire de produit marketing sénior– Multiplayer Game Services
Unity · Montréal, Quebec · 12 days ago
Senior Technical Program Manager, Architectural Services, Technology Group/ Gestionnaire de programmes techniques sénior, Architectural Services, groupe Technology
Unity · Montréal, Quebec · 5 months ago

Jobs at Electronic Arts

Management jobs