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Senior Manager, Production - League, Gameplay Leadership

As Producers at Riot, we lead passionate teams to create products and experiences that want to achieve maximum player value. We guide development, smash through obstacles, and push projects across the finish line while making sure that our teams are sustainable and have a great collaborative environment.

As a Senior Manager, Production and Initiative Delivery Lead for League of Legends you will oversee delivery of features and services across multiple teams. You'll be working with and mentoring DL’s of product development teams. You will coach and mentor teams on the initiative and the initiative leadership team to ensure the commitments we make are delivered successfully. You will also dive directly in to solve particularly important or complex production problems and deliver complex projects that require hands on attention. You will also lead and coordinate production staff across the initiative, being ultimately accountable that work & teams have what’s needed to deliver against strategic priorities.

Key Responsibilities:

• Define and implement initiative operational strategy, including outsourcing strategy
• Ensure teams make clear commitments and deliver on them
• Regularly troubleshoot delivery risks for teams by reviewing release plans and team roadmaps, while looking for optimizations
• Own the initiative work system for teams (rituals, tracking, reporting, and stakeholder management) and Leadership work system (initiative has goals, action items are tracked/resolved, roles and responsibilities are defined, etc.)
• Provide Delivery leadership on ad hoc projects as needed, including outside Initiative projects such as Tentpole moments
• Design and evolve the organizational structure of the initiative
• Ensure teams are working sustainably and have long-term team and game health in mind
• Performance manage the delivery leads on the initiative and coach team delivery leads to monitor and proactively improve team health
• Ensure teams are learning and improving (RCA process, bug triage, etc.)
• Ensure teams are staffed efficiently and funded appropriately
• Ensure successful staffing transfers and accurate headcount tracking & reporting
• Be the primary point of contact for the Release team, Localization, and supporting teams
• Manage the teams space with proactive planning and ensuring we use space efficiently
• Coordinate initiative-wide events such as townhalls and celebrations
• Ensure players money is used wisely by monitoring and tracking the initiative’s budget (contractors, vendors, morale, and other spending)
• Advocate for and be able to speak to the product direction set by your product partner
• Partner with the BU Operations Director to holistically level up the org (ceremonies, tools, processes etc)
• Ultimately be responsible for the successful release of each patch’s content of each team in the initiative

Required Experience:

• Minimum 6 years experience in a delivery role leading multi-discipline development teams to ship complex software using agile methodologies
• Experience in shipping live products in a delivery leadership role is a must
• Mentorship or Coaching experience

Desired Experience:

• 2+ years of experience as a direct manager for production staff
• Game Production experience