This job might no longer be available.
Senior Manager, Operations & Delivery EMEA
2 years ago
As Sr. Manager, Operations & Delivery (or 'Publishing Operations' as it's known internally) you will oversee the creative conception and production of deliverables for pan-EMEA campaigns of all sizes and all types from beginning to end. You will implement required work systems and communication flows to make sure we fulfill our commitments to our players and viewers. You will inspire teams to collaborate across time zones and spaces, and help guide work to ensure we're focused on the work that brings the most value to players, you will report to the Director of Publishing Services, you will be based in Reading, UK.
The Team
The Publishing Services team in EMEA manages many direct-to-player publishing functions such as social media, communications, influencer relationships, events, content and channel management. The Publishing Services team in EMEA manages many direct-to-player publishing functions such as social media, communications, influencer relationships, events, content and channel management.
The team is dedicated to providing platforms for authentic local interactions and channel experiences for our players, both online and offline. The team will also ensure that our content reaches our players through the right medium.
Responsibilities:
- Build and lead EMEA's Operations & Delivery team, while encouraging their development over time. You will manage, mentoring and providing growth opportunities to the team.
- Active advisor to Brand teams to drive understanding for projects across our portfolio. Defining project scope and success criteria aligned with our goals.
- Represent EMEA interests in SMEs groups and be the liaison between the Global Operations & Delivery team and Riot's regional publishing organization.
- Grow work processes, methods, tools, and guidelines across pillars for regional teams to improve the way we work and solve operational problems the teams may encounter.
- Facilitate planning processes, working with all stakeholders so that we are well-coordinated, allowing Riot to bring memorable experiences to our players.
- Evaluate important projects and identify areas (resources, schedule, risks) that either require additional definition or are not being sufficiently managed.
- Coordinate a cross-functional team to produce campaigns from concept to completion and maximize the effectiveness for all regional teams with a player focus.
- Ensure teams have a strong feedback loop in place, promoting the voice of the player base around EMEA to improve our campaigns.
- Lead educational programs regionally to level-up the knowledge of the Rioters and ensure we stay connected with our audiences.
Required Qualifications:
- 7+ years show production and / or event and / or campaign planning experience;
- Minimum of 2 years regionally-focused / working across different countries/markets.
- 4+ years experience managing teams
- 5+ years experience in the gaming landscape
- At least 3 years experience working with high-tier talent and senior executives
- Experience implementing successful communications campaigns with passionate audiences
- Good understanding of regional/cultural landscape differences and similarities
Desired Qualifications:
Fluency in at least one other Europe relevant language would be a plus.
For this role, you'll find success through craft expertise, a collaborative spirit, and choices that focus on your fellow Rioters, who are the customers of your work. Being a dedicated fan of games is not necessary for this position!
Our Perks:
We offer medical, dental, and vision plans that cover you, your spouse/domestic partner, and children. Life insurance, parental leave, plus short-term and long-term disability coverage are also available. Riot will support your retirement benefits with a company match, and double down on your donations of time and money to non-profit charitable organizations. Balance between work and personal life is encouraged with open paid time off, and a play fund so you can broaden and deepen your personal relationship with games.
Let's Thrive Together:
Because together we are better, It's our policy to provide equal employment opportunity for all applicants and members of Riot Games. We know that fresh and varied perspectives will make us better at what we do, so however you identify and whatever background you bring with you, we're excited to hear from you. Don't be discouraged if you feel you don't fully meet every one of the requirements for a particular role, there's always room for growth at Riot. If you spot a role to make you want to jump out of bed in the morning, we are waiting to hear from you!
Create Your Profile — Game companies can contact you with their relevant job openings.