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Senior Manager, Intelligence & SOC Operations

Electronic Arts Inc. is a leading global interactive entertainment software company. EA delivers games, content and online services for Internet-connected consoles, personal computers, mobile phones and tablets.

Lead team members assigned to EA’s Security Operations Centers (SOC’s) and Intelligence Program, with a focus on intelligence gathering and incident management related to key security operational areas including but not limited to, EA offices world-wide, our events, enterprise-wide travel safety & security initiatives, guard force services deployment, and workplace violence program.

Key Accountabilities:

• Align daily SOC operations and team responsibilities with business requirements, with an emphasis on employee, visitor, player experience
• Work with key stakeholder groups to create and implement an internal reporting process for risk-based threats
• Oversee EA’s internal case management system related to incident and threats reporting
• Ensure ongoing training and development for assigned team members
• Oversee EA’s Incident Management Team (IMT) quarterly tabletop training program
• Continuously identify areas for improvement and offer solutions that focus on service delivery excellence
• Monitor EA’s access control platform and CCTV infrastructure to identify risk anomalies
• Provide direct (remote) security support for “boots on the ground” teams during events and executive or key employee protection details world-wide
• Act as EA’s SOC Incident Commander for all large-scale incidents, as part of our Business Continuity Program
• Work with stakeholders to identify (and on-board) end-to-end situational awareness tools
• Provide direct security support to all EA sites world-wide; access control, video monitoring, and guard force deployment
• Create and implement SOP’s for SOC Operations, ensuring alignment with all core security pillars (event security, executive/key employee security, travel safety/security, intelligence & investigations, guard force services deployment, and emergency preparedness)
• Create SLA’s and KPI’s around security services delivery

Skills

• Leadership and sound judgment.
• Strategic program management and consulting skills
• Must have 100% credibility, objectivity and respect across all parts of the business.
• Ability to identify risk and define mitigation measures. Proactive mindset.
• Build relationships with E-Staff and business leaders
• Proven track record of cross-functional collaboration with other service functions (Marketing, IT, PE, Finance, Legal)
• Strong ability to effectively influence expectations and mitigate conflict
• Willingness to challenge status quo, innovate and introduce new ideas
• Understanding of differences in standards and culture across geographies and cultures
• Service-oriented/customer-driven approach
• Excellent organizational skills
• Solid decision-making and judgment
• Excellent presentation skills
• Microsoft Office Suite
• Ability to work within a matrix environment with cross-functional collaboration

Professional Expertise/ Knowledge

• Industry best practices for event security
• Experience with emergency management (ICS) – preferably in global corporation setting
• Strategic planning / event management in global security domain
• Knowledge of estimating and cost associated with security operations management

Experience Needed for the Role

• 7-10 years in a similar role within a multi-national corporate security team
• Experience in project management / strategic planning & initiatives
• Former corporate security / law enforcement experience highly desired

Reporting Requirements

• Develop and manage metrics and KPI’s around SOC service delivery
• Program / project management reporting – key initiatives
• Strategic initiatives plan development

Educational Requirements

• Bachelor of Science Degree or combination of requisite experience and education
• ASIS affiliation

EA is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider for employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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