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Senior Manager, Global SOC Operations

Reports to

Director – Intelligence & Incident Management

Scope of Position

Lead team members assigned to EA’s Security Operations Centers (SOC’s) and Intelligence Program, with a focus on intelligence gathering and incident management related to key security operational areas including but not limited to, EA offices world-wide, our events, enterprise-wide travel safety & security initiatives , guard force services deployment, and workplace violence program..

Key Accountabilities

• Align daily SOC operations and team responsibilities with business requirements , with an emphasis on employee, visitor, player experience
• Work with key stakeholder groups to create and implement an internal reporting process for risk-based threats
• Oversee EA’s internal case management system related to incident and threats reporting
• Ensure ongoing training and development for assigned team members
• Oversee EA’s Incident Management Team (IMT) quarterly tabletop training program
• Continuously identify areas for improvement and offer solutions that focus on service delivery excellence
• Monitor EA’s access control platform and CCTV infrastructure to identify risk anomalies
• Provide direct (remote) security support for “boots on the ground” teams during events and executive or key employee protection details world-wide
• Act as EA’s SOC Incident Commander for all large-scale incidents, as part of our Business Continuity Program
• Work with stakeholders to identify (and on-board) end-to-end situational awareness tools
• Provide direct security support to all EA sites world-wide; access control, video monitoring, and guard force deployment
• Create and implement SOP ’s for SOC Operations, ensuring alignment with all core security pillars (event security, executive/ key employee security, travel safety/security, intelligence & investigations, guard force services deployment, and emergency preparedness)
• Create SLA’s and KPI’s around security services delivery

Leadership Skills Required

• Leadership and sound judgment .
• Strategic program management & consulting skills
• Must have 100% credibility, objectivity and respect across all parts of the business.
• Ability to identify risk and define mitigation measures. Proactive mindset .
• Promote EA’s Global Safety Physical Security & Business Resiliency function as subject matter expert within EA
• Ability to collaborate with other service functions (IT, PE, Finance , Legal )
• Ability to influence expectations and mitigate conflict
• Willingness to challenge status quo, innovate and introduce new ideas
• Understanding of differences in standards and culture across geographies and cultures

Professional Expertise/ Knowledge

• Industry best practices for event security
• Experience with emergency management (ICS) – preferably in global corporation setting
• Strategic planning / event management in global security domain
• Knowledge of estimating and cost associated with security operations management

Experience

• 7-10 years in a similar role within a multi-national corporate security team
• Experience in project management / strategic planning & initiatives
• Former corporate security / law enforcement experience highly desired

Skills

• Service-oriented/ customer-driven approach
• Excellent organizational skills
• Solid decision-making and judgment
• Excellent presentation skills
• Microsoft Office Suite
• Ability to work within a matrix environment with cross-functional collaboration

Education

• Bachelor of Science Degree or combination of requisite experience and education
• ASIS affiliation

No. of Direct Reports

• 7-10

Reporting Requirements

• Develop and manage metrics and KPI ’s around SOC service delivery
• Program / project management reporting – key initiatives
• Strategic initiatives plan development

Matrix Mentoring/ Support for Role

• Director – Global Protective Services
• Director – Regional Security Operations
• Director – Events Marketing
• Director – W.E.S. (by site or region)

Matrix Team

• Facilities, Finance, Procurement, IT, Site Leadership, Legal, PE , Public Safety Agencies