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Senior Manager, Global People Operations

Riot's People team exists to help Rioters make great talent decisions for the thousands of Rioters spread throughout >20 different offices throughout the world. We contribute our expertise in areas such as hiring, onboarding, development, diversity and inclusion, performance management, benefits, perks, compensation, labor relations , etc . , etc ., so that all Rioters can flourish!

As the Senior Manager, Global People Operations, reporting to the Sr. Director, People Shared Services, you will lead a global organization that is the forefront and concierge for all People-related questions and needs. Your goal: make it easier to find answers and make necessary personnel data changes in People systems, so the Rioters your team supports can spend more time focusing on making amazing games for players. Though a simply stated goal, you'll likely find this to be a difficult, complex, and rewarding space where you'll get to develop Riot's approach to operating a growing and global workforce.

Responsibilities:

• Inbound Inquiry Mgmt : Manages a global team responsible for delivering a high-touch, customer-oriented approach to fielding, and resolving or routing all inbound, People-related inquiries coming from current and prospective Rioters, WOARiors and Vendors, and using case-management approach to track and ensure inquiry resolution
• Process Improvement: Simplifies People processes, with the ultimate goal of lessening the amount of work or complexity Rioters are required to navigate to accomplish given People outcomes
• Process Automation: Identifies and guides requirements for additional improvements to either eliminate or further refine manual processes
• Process Documentation: Documents all People processes, maintains process overview records for both internal (within People / Enterprise) and external (for Rioter) usage
• Process Localization : Translates applicable legal and regulatory requirements into system or process requirements
• Process Instrumentation: Partners w/ the People Analytics team to develop, maintain and improve inbound inquiry resolution KPIs
• People Channel Mgmt : Works with comms and other relevant teams to design and implement global Riot-facing channel strategy for People team (ie: how we manage the official People team intranet page(s), Slack , etc. )
• Onboarding POC : Manages a global team responsible for being a single contact for all hired but not-yet-started Rioters and contingent employees, managing all required onboarding processes and communication, including with other Enterprise and within-People teams
• Talent Transaction Mgmt : Directly manages all talent system transactions globally, including all piecemeal and mass HRIS & contingent staffing work systems transactions (ex: requisition opening & changes, compensation changes, promos, transfers , etc. )
• Document Mgmt : Ensures Riot maintains legally required documentation for notable HR outcomes (ex: involuntary separations, performance improvement plans, disciplinary measures , etc. ), and supports all ad-hoc data and documentation requests (ex: Legal requesting Rioter documentation)
• HR Data Exports : Supports all ad-hoc and regular HRIS data export requests
• Data Veracity: Maintains a high-veracity HR data environment, through use of both access controls and proactive and regularly conducted audits

Required Qualifications:

• 5+ years direct experience managing employees in HR-related functions
• 8+ years experience in HR or HR-related role
• Demonstrated experience delivering and managing a case-managed HR transaction environment
• Demonstrated experience delivering automated case-management solutions
• Experience working with cloud-based, scaled HRIS technologies (ex: Workday, Oracle, SAP etc )
• Experience managing HR transaction environment with global complexity

For this role, you'll find success through craft expertise, a collaborative spirit, and choices that focus on your fellow Rioters, who are the customers of your work. Being a dedicated fan of games is not necessary for this position!

Our Perks:

Riot has a focus on work/life balance, shown by our open paid time off policy, in addition to other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner and children, and a 401k with company match. Check out our benefits pages for more information.

Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code . Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming .

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history.