Senior Manager, Global Payment Operations

Sony Playstation
London, England, United Kingdom
13 days ago

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, PlayStation™Now, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Role: Senior Manager, Global Payment O perati ons

Department overview:

Global Payments are responsible for enabling PlayStation Store consumers to pay for their digital content and services; maximising acceptance and minimising friction within the purchase experience. Reporting to the Director of Global Payments, the role will be responsible for the operational management of payments across all of the SIE regional businesses with line management responsibilities for the regional payment managers. Regional Payment Managers support the financial reconciliation and resulting exception management of payment processing within each regional business group.

As head of Global Payment Operations, you will work collaboratively with regional payment and finance stakeholders to drive efficiency, identify errors and system defects through reconciliation exceptions and ensurepayment reconciliation, settlement and accounting is achievable within agreed SLA. Through regional relationships, you will also be the voice of the consumer and other regional stakeholders back into both the global payment and global fraud organisations.

The role is also responsible for the global optimisation of payment acceptance through the management of payment routing and the configuration of payment decisioning. Working closely with our global payments strategy leads, you will ensure communication with regards to payment routing is clear and timely whilst being commercially considerate to our partner relationships.

What you’ll be doing:

What we’re looking for:

Skills (desirable):


Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.



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