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Senior Manager, Global Payment Operations

Sony Playstation
San Mateo, CA, United States
5 months ago


PlayStation isn’t just the Best Place to Play —it’s also the Best Place to Work. We’ve thrilled gamers since 1994, when we launched the original PlayStation. Today, we’re recognized as a global leader in interactive and digital entertainment. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Senior Manager, Global Payments Operations

San Mateo, CA

Global Payments are responsible for enabling PlayStation Store consumers to pay for their digital content and services; maximizing acceptance and minimizing friction within the purchase experience. Reporting to the Director of Global Payments, the role will be responsible for the operational management of payments across all of the SIE regional businesses with line management responsibilities for the regional payment managers. Regional Payment Managers support the financial reconciliation and resulting exception management of payment processing within each regional business group.

As head of Global Payment Operations, you will work collaboratively with regional payment and finance stakeholders to drive efficiency, identify errors and system defects through reconciliation exceptions and ensure payment reconciliation, settlement and accounting is achievable within agreed SLA. Through regional relationships, you will also be the voice of the consumer and other regional stakeholders back into both the global payment and global fraud organisations.

The role is also responsible for the global optimization of payment acceptance through the management of payment routing and the configuration of payment decisions. Working closely with the head of Payment Partnerships, you will ensure communication with regards to payment routing is clear and timely whilst being commercially considerate to our partner relationships.



Desired qualifications:

Recognized as a global leader in interactive and digital entertainment, Sony Interactive Entertainment (SIE) is responsible for the PlayStation® brand and family of products and services. PlayStation has delivered innovation to the market since the launch of the original PlayStation in Japan in 1994. The PlayStation family of products and services include PlayStation®4, PlayStation®VR, PlayStation®Vita, PlayStation®3, PlayStation®Store, PlayStation®Plus, PlayStation™Video, PlayStation™Music, PlayStation™Now, PlayStation™Vue, PlayStation®Original and acclaimed PlayStation software titles from SIE Worldwide Studios. Headquartered in San Mateo, California, SIE is a wholly-owned subsidiary of Sony Corporation and has global functions and regional headquarters in California, London and Tokyo.

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, gender identity, marital status, genetic information or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

We sincerely appreciate the time and effort you spent in contacting us and we thank you for your interest in PlayStation.

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