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Senior Manager, Customer Service

Mythical Games
Seattle, WA
10 months ago

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We are Mythical Games. A Venture-backed next-generation game technology company at the intersection of video games and economics led by industry veterans. Our goal is to lead the industry with the launch of exceptional video game experiences that leverage distributed ledger technology, while also providing a platform of robust tools that will allow any other game developers to do the same.

ABOUT THE ROLE

Our Customer Service team is committed to providing premier world-class customer service to our players and creators. We are seeking a dynamic and experienced leader who has built and led a globally distributed customer service team for a high growth gaming company, in a fast-paced environment, and with high expectations for amazing player and creator engagement.

In your role you will be responsible for the strategic leadership and tactical execution of the Blankos customer support operations. You will build a talented team of services pros that will achieve business objectives and exceed customer expectations.

You will collaborate with senior leadership to define our operations strategy and partner with leaders across the company to drive support experience improvements globally. Your team will be the main point of contact for high-severity customer incidents and sensitive customer situations. Your success as a manager will be measured by the professional development of your global internal and vendor team members as well as your ability to coach and lead them in delivering a seamless support experience to our valued players and creators.

Our Seattle office is located in the heart of quirky, creative Ballard. When we’re not making awesome games, we’re out sampling the delicious food Ballard has to offer; we’re sipping coffee (or tea) at our favorite coffee shops; or we’re engrossed in epic table-top battles at Cafe Mox. We’re passionate about creating a tight-knit work environment that feels like you’re hanging out with your friends.

WHAT YOU'LL DO:


WHO YOU ARE:

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