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Senior Manager, Community Management - The Sims

Our Marketing Team at large exists to tell the story of Electronic Arts and expand the positive power of play. This encompasses all our amazing games and experiences, including The Sims, Madden, NFL, FIFA, Apex Legends, Battlefield 2042, and It Takes Two (Game of the Year, 2021). At the forefront of building meaningful relationships with our players around the world, we're a multi-functional team driven by social purpose and inclusive values. We develop the strategic vision of our products, run world-class multi-channel campaigns, execute on innovative global engagement across all touch points, and make sure our brand is consistently awesome everywhere we show up.

As the Senior Manager, Community Management, you will support all titles within The Sims franchise. You will oversee community strategy across The Sims with the support of Community Managers. You will collaborate with studio leadership and our Integrated Communications team to identify the needs of The Sims franchise and forecast budget and staffing needs to achieve mutual goals. You can work either hybrid or remote as we are open to candidates in proximity to an Electronic Arts office or studio on the West Coast or East Coast in the U.S.

Responsibilities

• Oversee Community Managers as they set and maintain strategy across all The Sims titles ensuring Franchise consistency
• Provide status updates and forecast studio and partner needs to Senior Lead
• Compile community feedback/sentiment reporting to communicate Franchise community health analysis with recommendations for actions
• Direct and evaluate Community advocacy programs developed by our Community Managers to deliver audience-relevant feedback to studio, brand and communications teams
• Manage communication strategies and social interaction guidelines for Community Managers and developers

Qualifications

• 7+ years of experience with People Management in Community Management or related field
• 5+ years using multiple social media and sentiment tracking tools for gaming and an understanding of player motivations and needs
• Written and verbal communication skills in English, along with solid organizational and task management abilities
• Imaginative yet focused thinking on goals while driving unique and thoughtful programs
• Knowledge of EA's lifestyle titles and The Sims Franchise
• Bachelor's degree helpful

US COMPENSATION AND BENEFITS

The base salary ranges listed below are for the defined geographic market pay zones in these states. If you reside outside of these locations, a recruiter will advise on the base salary range and benefits for your specific location.

EA has listed the base salary ranges it in good faith expects to pay applicants for this role in the locations listed, as of the time of this posting. Salary offered will be determined based on numerous relevant business and candidate factors including, for example, education, qualifications, certifications, experience, skills, geographic location, and business or organizational needs.

BASE SALARY RANGES

• California (depending on location e.g. Los Angeles vs. Sacramento):
º $131,600 - $213,300
• New York (depending on location e.g. Manhattan vs. Buffalo):
º $131,600 - $213,300
• Jersey City, NJ:
º $154,800 - $213,300
• Colorado (depending on location e.g. Denver vs. Colorado Springs):
º $131,600 - $179,600
• Washington (depending on location e.g. Seattle vs. Spokane):
º $131,600 - $195,200

Base salary is just one part of the overall compensation at EA. We also offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby (following 1 year of service), medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees. Certain roles may also be eligible for bonus and equity.