This job might no longer be available.
Senior Local IT Technician F/M
2 years ago
Job Description
The Senior Local IT Technician is responsible for delivering on-site support on the hardware and software used by Ubisoft employees.
Responsibilities:
- Offering on-site support to end users on hardware (workstations and laptops) and standard software (Windows OS, office pack)
- Building and installing the new employees work environment
- Installing and maintaining server room equipment
- Configuring and deploying DevKits (Sony and Microsoft)
- Overseeing that Local IT hardware stocks are accounted for and well-kept within internal asset management databases
- Test and regularly do technological watch on internal tools and systems, contacting and issuing tickets for other teams when needed
- Plan and manage big setups (ex: events, training sessions, site floor technical revamps)
- Ensuring proper meeting room configuration
- Ensuring the proper follow-up on issues and requests
- Updating the knowledge base with newly diagnosed problems
- Gathering employee satisfaction ratings through ticket surveys
- Being proactive, identifying and communicating potential improvement to his manager
- Promote a positive attitude within the team
- Carrying out all other related tasks
Qualifications
Must have:
- Fluent English (spoken and written)
- Diploma in Information Technology
- Previous work experience in IT Support and expertise in customer support
- Excellent knowledge of Microsoft operating systems, SMS and Active Directory
- Good knowledge of monitoring tools and networking
- Ability to ensure timely follow-up issues and requests
Nice to have:
- Scripting ability (batch files, VBScript, PowerShell) is a big plus
- Keeping up to date with latest hardware news
Additional Information
Selection process:
- [45 minutes] - Technical test done remotely and sent via mail
- [90 minutes] - MS Teams video interview with hiring managers and a recruiter
Ubisoft offers:
- Pet friendly office in downtown Belgrade
- Flexible start to your working day (between 8 and 10AM)
- 22 days of paid vacation every year, on top of the Serbian National Holidays and Slava. We also close the studio on August 9th and between New Year and Christmas
- Paid time off to volunteer
- Great referral fees
- Private health insurance
- Ubisoft Connect account with access to all Ubisoft titles on PC
- English language lessons (Serbian for our foreign colleagues)
- Relocation package (for non-Belgrade residing candidates)
- Opportunities for growth on your desired career path: leadership training, workshops, online Ubisoft learning platform and library
We build worlds that are a playground for the imagination, offering moments of surprise, fun and adventure as well as opportunities for learning and self-discovery.
Join us and become a key part in the gaming world!
Company Description
Ubisoft is one of the leaders in entertainment, with a rich portfolio of well-known brands worldwide. We are committed to enriching players’ lives with original & memorable entertainment experiences. Ubisoft Belgrade was established in 2016 and focuses on strengthening Ubisoft's presence on multiple platforms – PC, console, and Google Stadia. Our studio has contributed to multiple AAA titles, including Tom Clancy’s Ghost Recon, Steep, The Crew 2, Tom Clancy’s Rainbow Six, Riders Republic and Skull & Bones.
Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.
Create Your Profile — Game companies can contact you with their relevant job openings.