Senior Infrastructure Operations Analyst

JOB TITLE: Senior Infrastructure Operations Analyst

CONTRACT: Fixed Term 3-years

Please send all resumes/CVs in English!!

Job Description

Are you skilled in communication and thrive in fast-paced environments? Join our Infrastructure Operations team as an analyst and play a vital role in maintaining effective communication channels during critical incidents. You'll be responsible for promptly and efficiently responding to incidents, ensuring stakeholders are informed, and providing clear and concise communication updates. When you are not actively involved in an incident, you will be responsible for documentation, process improvements, and helping engineers with post-incident analyses. This is an excellent opportunity to develop your communication skills while contributing to the seamless operation of 2K IT infrastructure. Join us now and be a part of the 2K team!

What You Will Do

• Lead and manage the prompt and efficient response to critical incidents, ensuring accurate and timely communication updates to stakeholders.
• Develop comprehensive and effective communication strategies and processes, enhancing incident response and stakeholder communication.
• Mentor and guide junior analysts, providing expertise and support in handling complex incidents and improving communication efficiency.
• Oversee incident queues and communication channels, ensuring all incoming messages are acknowledged and responded to within the appropriate timeframe.
• Work closely with technical teams to gather and translate incident details into clear, non-technical language for stakeholders, leveraging your deep technical knowledge.
• Maintain composure and provide effective communication during high-pressure situations, serving as a role model for the team.
• Document and improve incident communication procedures, best practices, and lessons learned, contributing to the continuous enhancement of communication processes.
• Monitor and analyze communication metrics, providing valuable insights to enhance communication efficiency and effectiveness.
• Remain updated with the latest industry trends, best practices, and emerging technologies in incident communication and stakeholder management.

Who We Think Will Be a Great Fit

• You have a strong background in technology and a deep understanding of IT infrastructure terminology.
• You have proven experience in managing critical incidents and crafting effective communication strategies during high-pressure situations.
• Bachelor's degree in Communications, Public Relations, Information Technology, or a related field or relevant work experience.
• Demonstrated expertise in drafting comprehensive post-incident reports, including impact analysis, root cause identification, and effective remediation strategies.
• Proficiency in analyzing and correlating logs from diverse environments, including various Operating Systems, public clouds, firewalls, and dashboards.
• Excellent problem-solving skills and the ability to provide accurate and effective communication during complex incidents.
• A high level of attention to detail and the ability to maintain accuracy while working under pressure.
• Strong leadership and mentoring abilities, with a natural inclination for collaboration and teamwork.
• An eagerness to continue learning and growing in a dynamic and challenging environment.

Requirements

• Expert knowledge of technical concepts and terminology related to IT infrastructure.
• Exceptional written and verbal communication skills in English.
• Ability to remain composed and lead effectively during high-stress incidents.
• Proven organizational and time management skills.
• Working in a 12-hour shift model (day/night).

Bonus Skills

• Deep understanding of incident management processes and frameworks.
• Previous experience in incident response, stakeholder communication, or a related field at a senior level.

Who We Are:

2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K’s portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, 31st Union, and HB Studios. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.

Our team of engineers, marketers, artists, writers, data scientists, producers, thinkers and doers, are the professional publishing stewards of our growing library of critically-acclaimed franchises such as NBA 2K, 2K PGA, Battleborn, BioShock, Borderlands, The Quarry, The Darkness, Mafia, Sid Meier’s Civilization, Marvel’s Midnight Suns, WWE 2K, and XCOM.

At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We encourage ALL applicants to explore our global positions, even if they don’t meet every requirement for the role. If you're interested in the job and think you have what it takes to work at 2K, we encourage you to apply!

As an equal opportunity employer, we are committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform their essential job functions, and to receive other benefits and privileges of employment. Please contact us if you need reasonable accommodation.

Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts.