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Senior Implementation Project Manager
3 years ago
Senior Implementation Project Manager
Worldwide Customer Experience (WWCE) Organization
#WeAreEA, and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We believe in acting with curiosity, speaking up with original ideas, and committing to each other as one team.
You will be a part of EA’s Worldwide Customer Experience (WWCE) organization. The Customer Experience organization strives to make EA known for taking care of its players. We’re players taking care of players and people talking to people – whenever, wherever, and however they need us.
We’re looking for all the best kinds of people to provide a signature experience for our players. Do you want a job that inspires you, while giving you room to enjoy your life? WWCE is a team that fosters that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself. Join us!
Responsibilities:
- creation and management of an implementation project plan, that resides within the master project plan, to ensure implementation tasks stay on track
- identification of teams that need to participate in a specific implementation effort
- creation and management of required tasks and teams that have responsibilities in the implementation of an effort
- identify and escalate to product line when teams are not meeting commitments for delivery
- reporting implementation plan and status to project planning lead
- executing the operational readiness plan
- executing and follows-up on product line retrospectives
- supporting initiatives associated with a larger overall product line within workstreams
- managing weekly stakeholders call and tasks under the assigned (individual) product line
- managing issues and risks related to the operational readiness
- helping to close the gap between the current operating model and the future operating model
- requesting resources from the Resource Manager or working with the Resource Manager in allocating the resources needed to complete the work
- working closely with the Release Manager and Sr. Project Managers
Qualifications:
- 2 years as a project manager or 4 years as a project coordinator
- bachelor’s degree or Six Sigma qualification
- working with multiple teams in a matrix environment
- Agile and Waterfall methodologies
- experience with JIRA, Confluence, Google/G-drive, and project management (PPM) software such as Planview
- experience with risk and issue tracking management
- excellent project management skills with the ability to balance multiple concurrent projects
- track record of planning and delivering cost effective results
- demonstrated ability to work effectively in a fast-paced, high volume, deadline-driven environment
- flexibility and adaptability to changing business models and organization structures
- be a confident communicator with excellent presentation, interpersonal , conflict resolution, and customer service skills
- professionalism in dealing with all levels of management and staff
- self-motivated , highly organized , and detail oriented
- gaming industry and customer support experience is a plus
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