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Senior IT Support Technician

3 years ago

Main Responsibilities:

Assists in the installation, implementation, and upgrades of internal systems and software.
Maintain all IT end-user equipment, hardware, software, and supplies.
Troubleshoots problems, maintains and monitors internal hardware, software, and printers.
Provide support to remote workers and vendors.
Excellent communication skills, both written and verbal with the ability to communicate at all levels and the ability to carry out tasks independently in non-standardized (ever-changing) work situations
Serves as second and third line support, while assisting with first line responsibilities to Zynga and its subsidiary's employees across all regions
Participates in IT projects and owns projects pertaining to the technologies supported by IT Operations/Support.
ITIL best practices
Implement enhancements to ease administration for users, and peers.
Troubleshoot and work escalated tickets where applicable
Identify and propose technical improvements to leadership.
Assist with SCCM and JAMF as and when needed
Jira Service Desk assistance: Metrics and reports build.
On-Call IT Support based on a rotational schedule

Desired Technical Skills and Experience:

Desired Skills & Experience:

Bachelor’s degree and 2-3 years of related experience; or an advanced degree without experience; or equivalent work experience.
Project management
4+ years of relevant experience working in office and Work from Home (WFH) enivornments