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Senior IT Support Specialist

About the Company

We are a rapidly growing mobile games studio, offering a great environment to attract the top talent. Our mission is to bring the knowledge and experience of a chart-topping mobile games company into a close-knit, collaborative environment. Our guiding principle as a team is that when people love what they do, what they do will be loved by others. The studio is filled with people who love taking things apart and figuring out how they work. We enjoy problem-solving and most importantly, we LOVE making games. Tripledot Studios was founded by a team of industry veterans from some of the biggest names in mobile games such as King, Peak Games, Facebook, and Product Madness. Tripledot recently won Tech Growth Business of the Year!

About the Role

We are seeking an experienced IT Support Specialist to join our international IT Support team, working across multiple locations around the globe to support our fast-growing team with their software and hardware management. You would be working with a highly creative, and high performing team, who are creating games played by millions of users.

Key Responsibilities

• Manage our internal helpdesk service for software & hardware configuration, hardware purchases and repair, licences, SaaS access etc
• Keep the internal inventory of all employee workstations, bringing them to a single configuration standard and monitoring timely upgrades
• Regularly audit software and licences
• Planning for the budgeting and purchase of hardware and licences, supplier management, control, and budget optimisation
• Maintaining the security of our internal IT infrastructure, creating and deleting accounts and access rights for mail, jira, slack, printer, video conferencing, office access system etc
• New employee setup
• Closing access and deleting accounts for people leaving the company
• Writing IT support documentation for employees

Requirements

• You are an advanced user of Apple software and hardware
• Experience with Google Workspace services, Atlassian software (Jira, Confluence), and Mobile Device Management
• Independent, responsible and able to make decisions quickly
• Discipline, attention to detail, organised, with good planning skills and time management

Benefits

• Competitive Salary plus options
• Yearly CPD allowance for learning and development materials, courses, and seminars
• Health insurance, Dental, Life, and Critical Illness cover
• Subsidised gym membership and cycle to work scheme
• Regular perks such as cocktail parties, game nights and company events

Tripledot Studios is an equal opportunity employer. Employment decisions are made without regard to race, national origin, ancestry, sex, gender identity or expression, sexual orientation, age, religion, pregnancy, marital status or veteran status