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Senior IT Generalist

We are Mythical Games. A venture-backed next-generation game technology company at the intersection of video games and economics led by industry veterans. Our goal is to lead the industry with the launch of exceptional video game experiences that leverage distributed ledger technology, while also providing a platform of robust tools that will allow any other game developers to do the same.

We are looking for a Senior IT Generalist with a proven track record of supporting small-to-mid-sized teams. In this role, you will be responsible for building and maintaining PC’s, curating software licenses, and rolling out security protocols across three locations in the US.

Strong problem-solving skills, the ability to work independently, a team first attitude, and maintaining a friendly, supportive, proactive environment are all essential to your success.

• Ability to spec, build and maintain desktop PC’s, maintain laptops, and handle all hardware requests across multiple locations
• Respond to issues / tickets for variety of Help Desk tasks including PC Break/fix, account issues, password resets, equipment repairs, VPN connectivity issues, system access, device and driver installation
• Create requested application accounts and manage software licenses across multiple software packages
• Admin communication tools and software licenses
• Maintain Asset Inventory through online asset management system
• Walk up support help for small business office (15-25 people)
• Bi-monthly (every two months) onsite support for other offices in Seattle and Kansas City with remote support.
• Maintain and manage conference room solutions (Zoom)
• Maintain and manage printer/copier configuration and troubleshooting

• Working knowledge of Windows 10, OSX, Linux, Directory Services (GSuite, JumpCloud), Remote Desktop, Slack, Jira/Confluence, Git and Perforce
• Experience in applying and enforcing general security policies (Multi-Factor Authentication, password complexity, etc...) is desired
• Knowledge and management of PC imaging solutions (MAC and Windows Devices)
• Knowledge and management of PC deployment and inventory solutions
• Familiarity with Mobile Device Management solutions and enforcement of BYOD policies
• General networking knowledge is a plus. Ability to maintain multiple existing small office networks consisting of Ubiquity network hardware and Access Points, with Site to Site VPN connectivity between offices.
• Excellent organizational and analytical skills
• Attention to detail and accuracy
• Ability to work under deadlines
• Ability to be available for terminations and departures
• Ability to communicate with people at all levels of an organization in a professional manner
• Ability to work independently with minimal supervision, while being part of a growing dynamic team
• Familiarity with Docker, Virtual Machines and Cloud Computing is a plus