Senior IT Asset Manager

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Your Mission

The IT Asset Manager is responsible for the daily and long-term strategic management of software and technology-related hardware within the organization. This includes the management and the maintenance of records and databases containing information regarding licenses, warranties, and service agreements for the organization’s hardware and software. The individual will assist in forming procurement strategies to optimize technology spend across the organization. The IT Asset Manager will also develop and implement procedures for tracking company assets to oversee quality control throughout their life cycles.

You are part of the Client Services team and work side-by-side with our Desktop Support, End User Computing, and ServiceDesk members.

Player Profile

Detailed Description

Performs tasks such as, but not limited to, the following:

• Formulates and implements processes, procedures and systems for tracking and analyzing software, hardware, and equipment from requisition through retirement.
• Account for the IT assets throughout the enterprise utilizing tools to manage all assets within the organization and affiliated companies.
• Develop and conduct training as needed for use by department level staff to maintain inventory.
• Manage acquisition of assets from planning through deployment.
• Report to senior management ITAM/life cycles and resolve conflicts.
• Verify, enter, and adjust equipment IT asset management data in a variety of forms, schedules, and reports.
• Track entire life-cycle management for each asset in order to maintain warranty information, refresh date, and end of life data information.
• Work directly with the Client Services teams and Procurement to maintain inventory accuracy.
• Develop written plans, policies, and procedures to document processes to support the asset management lifecycle.
• Conduct annual inventory audits and develop processes and procedures to ensure accuracy.
• Develop and implement eWaste policies and procedures.
• Other duties as assigned.
• Responsible for maintaining information about Configuration Items required to deliver IT services.
• Maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations.

Knowledge & Skills

• ServiceNow platform experience with a focus on ITAM, Software Asset Management
• Experience in scoping, planning and managing complex and concurrent technical activities supported by a strong understanding of IT project management; demonstrated ability to manage scope, timeline, and budget.
• Experience with business requirements gathering and analysis.
• Understanding of information processing principles and practices.
• Experience with the Information Technology Infrastructure Library (ITIL) and IT Service Management. ITIL Foundations v3 certification a plus.
• Proven ability to translate business requirements into technical solutions.
• Strong analytical and problem-solving skills; resourceful and capable of working in the abstract, with the ability to understand multiple facets of complex technologies.
• Effective facilitator of technical decisions; comfortable with working through ambiguous initiatives to develop effective solutions.
• Excellent written, presentation, and verbal communication skills with experience communicating complex, technical concepts to all levels.
• Solid relationship management skills interacting horizontally and vertically across organizations.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.
• Exceptional time management.

Extra Points

• Prior ITAM roles (hardware or software) or demonstrable experience of working with IT asset management professionals to deliver ITAM capability and improved business outcomes.
• 5 years of experience with IT, asset management or information management or Procurement
• Experience leading system or tool implementations, with responsibility for verifying capabilities, outputs, dependencies, and implementation scope
• Experience with BigFix, ServiceNow, JAMF, SCCM, and other related tools
• The following certifications are considered desirable, but not mandatory:
  • ITIL Foundation certification
  • Certified IT Asset Manager (CITAM)
  • Education and Training
  • Tertiary qualifications in project management or data analysis

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to accommodationrequests@activisionblizzard.com General employment questions cannot be accepted or processed here. Thank you for your interest.

Our World

Activision Blizzard, Inc. (NASDAQ: ATVI), is one of the world's largest and most successful interactive entertainment companies and is at the intersection of media, technology and entertainment. We are home to some of the most beloved entertainment franchises including Call of Duty ®, World of Warcraft® , Overwatch ®, Diablo ®, Candy Crush ™ and Bubble Witch ™. Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries, making us the largest gaming network on the planet!

Our ability to build immersive and innovate worlds is only enhanced by diverse teams working in an inclusive environment. We aspire to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment. We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered!

The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics.

Rewards

We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered! Subject to eligibility requirements, the Company offers comprehensive benefits including:

• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
• 401(k) with Company match, tuition reimbursement, charitable donation matching;
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
• If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.

Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company. You can learn more by visiting https://www.benefitsforeveryworld.com/ .