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Senior Helpdesk Analyst

Job Posting Title

Summary

What you'll do

The IT Engineer is responsible for providing a professional level of basic to intermediate support for PC ecosystem to onsite users. Reporting to the IT Global Service Centre Manager, this position is a key customer facing role which provides IT Support Services to Aristocrat staff working at their site in Noida, Gurgaon India. These IT Support Services are delivered via a set of agreed processes and service levels.

What we're looking for

Experience & Qualifications

• Graduate in any Stream however post-graduation will be advantage.

• 6-8 Years of Experience into the similar role. Work experience in large IT environments with exposure to multiple technologies will be advantage.

• Experience in managing windows Operating System, baseline productivity software, security configurations, back-end infra to manage the desktop deployment & software packaging / deployment.

• Relevant certifications (Microsoft Certified Professional, ITIL, Data center operations, CompTIA) preferred.

• Good understanding of ITIL framework, related processes and exposure to Incident, Problem, Service Request and Knowledge Management.

Why Aristocrat?

• World Leader in Gaming Entertainment
• Robust benefits package
• Global career opportunities

Our Values

• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.