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Senior Field Engineer
2 years ago
Job Posting Title
Senior Field EngineerSummary
Are you Senior Field Engineer with gaming experience located in the San Bernardino, CA area? Are you someone that prides themselves on building relationships? Do you enjoy completing customer facing tasks in a fast-changing technological environment? If you are someone that is well developed negotiation, presentation, and conflict management skills, this opportunity is for you!
We are seeking a Senior Field Engineer to join our team. This position will be located in the San Bernardino, CA area to play a key role in delivering pre-sales, implementation, and post-sales support of VGT gaming systems.What You'll Do
Essential Duties and Responsibilities
- Facilitates all Engineering communications with casinos.
- Recommends and approves all software installs/upgrades at casinos utilizing the Customer Requirements process.
- Ability to work independently on customer facing tasks in a fast changing technological environment.
- Manages pre-sales and post-implementation support.
- Demonstrates a proficient level of troubleshooting abilities.
- Executes project plans to completion within time and budget constraints;
- Coordinates configuration, set up and implementation of gaming systems projects.
- Creates after-action reports for installations to capture lessons learned for future projects.
- Participates and audits existing installations for compliance with standards and specifications.
- Provide technical support to Account Managers for periodic reviews and provide Ad Hoc reports as requested.
- On the leading edge of ongoing tribal changes, upgrades and modifications and reporting to all appropriate VGT departments.
- Consistent interactions with VGT compliance managers and tribal gaming regulators to ensure compliance of all tribal requirements.
- Responsible for establishing and maintaining all aspects of VGT gaming systems that reside at tribal test labs and backend vendor test labs.
- Travel up to 75% is anticipated.
Knowledge Skills Required
The attributes listed below are representative of the knowledge, skill and/or ability required.
- Strong understanding of Windows client-server architecture, including networking.
- SME level Windows server administration, knowledge, and skills.
- An understanding of SQL-Server administration.
- Best practices approach to task design and execution.
- Strong Windows networking experience: configuration and management.
- Cluster server and SAN experience desirable.
- Proficient interpersonal, oral and written communication & presentation skills.
- Must have well developed negotiation, presentation, and conflict management skills.
- Understanding of VGT processes and procedures preferred.
- Strong knowledge of VGT Gaming Systems preferred.
- Ability to adapt quickly to changing work environments.
What We're Looking For
Education, Training and Experience
- BS in computer science, computer engineering, or demonstrated equivalent experience.
- Casino gaming experience is highly preferred.
- 3-5 years in technical position.
- Demonstrates expert knowledge of industry.
- Technical certifications are highly desirable such as A+, N+, Microsoft or Cisco Certifications.
- Required to obtain Tribal Gaming licenses
Physical Demands
- The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sitting/Standing/Walking: Approximately 50% of time is spent seated while working at a desk or in a meeting. Balance of time is spent standing or moving between work areas while performing other job duties.
- Speak/Hear: Cultural and/or regional accepts are acceptable. Clear diction and acute hearing are necessary for effective communication with staff, co-workers and clients.
- Vision: Corrected vision close to 20/20 is necessary for automobile and other travel responsibilities associated with position.
- Reading/Handling: Incumbent should be able to retrieve and work with appropriate reports, paperwork, tools, and supplies as necessary.
Work Environment
Work and office area is primarily inside a climate controlled environment. While performing duties onsite at customer locations, the Associate may be exposed to a smoking environment with noise levels ranging from quiet to loud. The Associate may also occasionally be exposed to adverse weather conditions. Working conditions will consist of moving and working around customers of casinos. VGT has a tobacco free office environment.
Why Aristocrat?
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V
- World Leader in Gaming Entertainment
- Robust benefits package
- Global career opportunities
Our Values
- All about the Player
- Talent Unleashed
- Collective Brilliance
- Good Business Good Citizen
The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
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