Senior Customer Support Manager

Skillz
Las Vegas, Nevada, United States
7 days ago
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About Skillz:

Skillz is the leading mobile games platform connecting players in fair, fun, and meaningful competition.

The gaming industry is larger than movies, music, and books, with more than 2.7 billion gamers playing monthly and 10 million developers worldwide. Mobile is the fastest-growing segment of the gaming market, expected to increase from $86 billion last year to $161 billion in 2025.

As the first publicly-traded (NYSE: SKLZ) mobile esports platform, Skillz has pioneered the future of the gaming industry. The Skillz platform helps developers build multi-million dollar franchises by enabling social competition in their games. Leveraging its patented technology, Skillz hosts billions of casual esports tournaments for millions of mobile players worldwide, and distributes millions in prizes each month.

Through its philanthropic initiatives, Skillz has harnessed the power of its platform to transform the way nonprofits engage with donors, enabling anyone with a mobile device to support causes such as the American Red Cross, Susan G. Komen, American Cancer Society, and NAACP by playing in Skillz tournaments.

Skillz has also earned recognition as one of San Francisco Business Times’ Best Places to Work, Fast Company’s Most Innovative Companies, Parity.org’s Best Companies for Women to Advance, a two-time winner of CNBC’s Disruptor 50, one of Forbes’ Next Billion-Dollar Startups, and the #1 fastest-growing company in America on the Inc. 5000.

Who we’re looking for :

Do you thrive on creating the ultimate customer experience? Are you passionate about analyzing Support interactions to find new and creative ways to advocate for your customers? Skillz is looking for a leader to up-level our Player Support organization. In this role you will focus on building best-in-class support experiences, up-leveling our external support operations, and developing leaders from our Support management team.

You will have responsibility for managing our Skillz Player Support team, aiding them in creating a culture of growth, transparency and ownership within their respective pods. A successful candidate for this role must have people management experience, a keen eye for developing and improving processes, a strong attention to detail and be able to quickly build relationships with both department leaders and external team leads.

What You Will Do:

Your Skillz:

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