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Strategic Account Manager - Gaming

We are the market leader in scaling blockchain technology and blockchain gaming! We have massive global expansion plans and want to build the best teams to keep up with our growing business.

As a Strategic Account Manager, you will be completely accountable for the complete post-sales lifecycle of an Immutable X gaming customers. This includes working closely with solutions architects and pre/post sales engineers to launch a customer’s integration onto Immutable X, all the way through to ongoing project success, retention and renewal. This role has an incredible level of accountability and ownership, and will directly impact the success of Immutable and its growth moving forward.

You will understand Immutable X’s product deeply, and be sufficiently enabled to be independent for the bulk of customer dialogue, while being supported on integrations by solutions architects. You will be a trusted advisor and evangelist to our top tier gaming and web3 gaming accounts, deeply understanding their business and their needs, and helping them maximise the success of their NFT business on Immutable X

You will work closely with the product and engineering team to facilitate success and feedback from customers, and be the user’s internal advocate, ensuring an exceptional throughout their integration into Immutable X.

You will have the opportunity to:

• Grow our customer’s businesses on Immutable X
• Lead customers’ through our integration experience and help consult them on their blockchain / NFT designs to build the most successful business possible
• Create a scalable playbook for customer success
• Track accounts to identify churn risk, and work proactively to eliminate that risk
• Be a constant advocate for business customers of Immutable X
• Directly manage relationships with Immutable X’s most important customers

We would love you to have:

• 4+ years in customer success within an API based SaSS company
• Enterprise account experience
• Full relationship / customer lifetime value accountability for deals / clients they’re responsible for
• Industry insider knowledge and is currently either at a web3 of gaming company

Some extra skills that would be awesome:

• B2B2C software company customer success experience
• Crypto knowledge / background - this person will be consulting companies and helping to teach them how to build their go to market efforts in the blockchain / NFT space in order to maximise their business outcomes
• Proven ability to manage and execute business strategies and plans globally
• Exceptional communication skills, with a positive and practical approach

Some of the things we can offer you:

• Competitive Salary and Employee Stock Options: Everyone in our team contributes to the success of our game-changing products, which is why we share all our wins company-wide. As we continue to succeed, stock options and a competitive salary mean you get to enjoy the upside!
• Flexible working life and $750 WFH set up allowance: Work-life balance is important. Whether you want to work from home or come to our new, shiny, Sydney office the choice is yours. To help you get comfortable working from home we’ll assist with a $750 contribution
• Paid Parental Leave: We celebrate our growing Immutable family!
• Employee Assistance Program: A 24/7 service that includes unlimited counselling for you and your family
• EOY and Birthday Leave: You can enjoy 2 additional paid annual leave days at EOY and a paid day off for your birthday
• Internet and Phone Allowance: $900 annually to put towards your mobile and internet expenses
• Learning and Development: We are dedicated to your professional development. You’ll get access to thousands of online learning courses via Go1, Udemy and Naspers. Immutable will also contribute between $1500-$2000 annually for you to invest in your continued education
• Wellness Benefits: Work-life balance and your wellbeing are important to us. We will contribute $1200 annually to put towards anything that contributes to your mental or physical wellbeing
• Diversity and Inclusion: We are committed to building a diverse and inclusive community for everyone. We’ve joined the Project F initiative aimed at removing the systemic barriers to achieving gender-balanced technology teams
• Personal perks: Perkbox benefits including premium access to Aura, Calm, an online fitness portal and discounts at major retailers
• Social events: Fun and regular company events to relax and connect with teammates in your local region

Unique blockchain assets (“NFTs”) have grown in popularity rapidly over the past few months. These unique assets allow people to own anything from in-game items, to digital art, to music, and financial instruments.

However, they are highly illiquid: transactions take minutes or hours to confirm, and Ethereum can process fewer than 5 NFTs per second for the whole world combined. To solve this problem for ourselves and for others, we have built Immutable X, a next-generation protocol for trading blockchain assets with instant trade confirmation, massive scalability, and no gas fees - all without compromising user custody.

The goal of Immutable X is to help developers and businesses scale their asset-creation by using our protocol for creating and trading these unique assets. Alongside brands like TikTok, Kongregate, Habbo, GameStop, and Playco, web3 gaming projects building on Immuable X include Illuvium, Ember Sword, Planet Quest, Gods Unchained, Guild of Guardians, and many more.

Immutable is committed to building and fostering an inclusive, diverse workplace. We believe in incorporating everyone’s perspectives and experiences as this has been a significant driver in our success so far.

For this reason, we strongly encourage candidates of all backgrounds to get in touch. Even if you don’t meet all the requirements of a job listing, do yourself (and us) a favour by still applying! It’s highly likely you’ll bring something to the workplace that we haven’t thought of yet, and we would love to hear from you.

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