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Senior Community Manager
3 years ago
Job Overview
Wargaming Prague is looking for an enthusiastic individual to fill the position of Senior Community Manager, World of Tanks to foster and develop e the communities in the European region. We expect you to come on board full of ideas, plans and the vision for our legendary game’s community . As a Senior Community Manager you would be reporting to Head of Player Engagement Europe and support him as subject matter expert and owner of all interactions with the player community in the region.
Are you a natural leader who takes equal pleasure in meticulous mission planning and leading his team on the ground? Aren’t you afraid to be visible and heard while doing some hands-on community management? Are you able and willing to challenge established rules of engagement if you think they can be improved? Do you also know when to turn defeat or adversity into learnings and future victories for yourself and your team? If yes, then we’d love to hear from you!
Reports To
Head of Player Engagement Europe
What will you do?
- Manage the team of Community Managers and Project Managers within the World of Tanks EU product group
- Prepare and implement community management strategies and practices for effectively communicating with the European audience of the product on all community facing channels
- Maintain an overview of the product operations in the region and adopts the community management activities accordingly
- Actively communicate within the community team, as well as with other global and regional teams, to make sure community activities are synced with other publishing efforts
- Constantly monitor trends, changes, and developments in the World of Tanks community
- Ensure that the community team identifies, stays in touch with, and supports key members of the community
- Act as the voice and the face of World of Tanks EU on community channels, events, and media
- Ensure that the community team regularly reports on community management activities, the overall community sentiment, and the perception of product features and publishing activities
- Make sure that the community team uses the best workflows, practices, and tools to communicate with the audience
- All other duties that may be assigned by the Company and that would be included in the scope of the your qualifications.
What are we looking for?
- Senior Level Professional. You have 3 + years of relevant work experience that you can apply by yourself as well as share with your team mates.
- Communications Skills . You can effectively communicate in English with diverse audiences in any format and in any medium, while being aware about local context and sensitivities.
- Community Building . You’ve developed or actively contributed to communities for 3+ years in past, so you know what makes a group of people turn into a thriving community and how it impacts player’s lives.
- Leadership . You lead others by example, engage in fighting fires to save the day, give honest and constructive feedback, dare to respectfully disagree and debate with opponents regardless of their ranks
- Accountability. You are driven by ownership mentality and go-getter attitude. There is no task beneath you, so you’ll pick the locks and tear down the walls that stand between you and your project goals.
What additional skills will help you stand out?
- Product Expertise. You are an active player of World of Tanks , can provide game-related feedback, can participate in nuanced game discussions, may be known in community already.
- Analytical Skills . You’re able to back up your opinions not only with gut feeling, but also with hard data and quick statistical analysis
- Passion for Gaming. You are a core gamer, always up for a few more battles, whenever you find some free time.
About Wargaming:
Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Delivering legendary games since 1998, Wargaming has grown to become one of the leaders in the free-to-play MMO gaming industry with 4500+ employees and more than 20 offices globally. Over 200 million players enjoy Wargaming’s titles across all major gaming platforms, including the massively popular World of Tanks and World of Warships.
Working in our company means always having interesting challenges and gaining valuable experience while working with top-class experts.
Take your place among our passionate and experienced team and bring out the best in yourself at Wargaming!
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