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Senior Community Manager
3 years ago
We’re looking for someone super passionate and creative to shape our Community path forward as Discord reaches even more communities. You'll get to work with our Senior Manager of Community & Content to oversee a cohesive strategy of our community, lead a devoted team, and bring delight and fun to Discord along the way.
The Community Team is looking for a new crew member that can galvanize multiple projects, including providing top-tier support for our Partner & Verified Server programs, discover and bring on new creators and communities to the platform and develop exciting ways to engage with our communities, all while debating over whether or not nacho fries deserve a comeback.
What you'll be doing
- Grow an overarching community strategy across multiple channels to delight Discord superfans
- Grow and evolve existing programs such as HypeSquad, Partner Program & Verified Server Program
- Establish and support business-driven goals and deliverables for Community
- Maintain a pulse check on the community and brand sentiment
- Grow a passionate team of marketers, and bring on additional dreamers and doers to join our team
- Measure the performance and success of community efforts to increase their engagement and reach
- Design authentic programs that engage with our vibrant and active online communities within and outside of Discord, alongside the Creative team
- Strengthen and promote community guidelines in partnership with Trust/Safety and Communications teams to foster an inclusive, safe environment for everyone
- Identify and partner with new and thriving communities of all sizes on Discord to support their growth
- Champion and embody the unique values and tone that make Discord, Discord
What you should have
- 5+ years experience in similar roles
- Big-picture, high-level vision to connect the dots
- A love to connect with people and bring groups together
- Track record as a great people manager who built a great team
- Curiosity to learn and a desire to act and get (all kinds of) things done
- Experience building and scaling community programs for a beloved brand/platform
- Understanding of or experience with content creators
- Instinct for troubleshooting—especially when things get chaotic
- A passion for gaming and someone who uses Discord
- Understanding of the best server moderation and community practices
- A good pulse on internet culture, new trends and topics
Bonus Points
- A creative or non-traditional background
- Knowledge of communities including Twitch, Facebook, YouTube, Mixer, and Reddit
- Familiarity or experience with NPS or brand tracking
- Side hobbies or projects related to community or gaming
- Experience using ZenDesk, SendGrid, or Hubspot
- Multilingual; experience working internationally, with international partners or audiences
- Can eat vanilla ice cream for every meal of the day
Benefits and Perks
- Medical insurance including Health, Dental, Vision
- 13 paid holidays
- Unlimited sick days
- Parental Leave and fertility benefits
- Supported-employee clubs and Employee Resource Groups
- Commuter Contributions of $270 a month (pretax)
- Daily lunches and unlimited snacks
- Monthly gym and fitness stipend
About Us
Gamers, nerds, moms, dads, engineers, designers, marketers, support. We created Discord to help people come together around games. It's been amazing to watch it grow into what it is today - a place where millions of diverse communities exist and people connect with old friends and new. Diversity and inclusiveness are a critical part of how we get to what's next. We believe that with diversity comes a better product, better decisions, and a better work environment. As we continue to grow, our values keep us dedicated to building a company that is representative of the world we live and play in.
We'd love your help. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Discord is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We value diversity, inclusion, and aim to provide a sense of belonging for everyone.
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