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Senior Community Manager

We are looking for a qualified Senior Community Manager to join and lead our team of Community Managers. Our ideal candidate has exceptional verbal and written communication skills and is able to develop engaging content for existing and new players alike.

You should be able to act as the face and voice of our games and manage all community communications.

Responsibilities

• Act as the primary point of contact between our community and the development team.
• Organize, and escalate community feedback to the stakeholders within the dev team to ensure community-driven game development.
• Create and execute a multi-channel community strategy that helps build the brand.
• Manage our team of Community Managers and execute daily community outreach activities, including email, social media, blogs, and forums.
• Planning and executing influencer outreach programs.
• Conceptualize and host frequent game streams via Twitch and other channels.
• Create and manage content marketing calendar, including content creation (text/images/video).
• Monitor and report on feedback and online reviews.
• Organize and participate in events to build community and boost brand awareness.
• Plan, create, and execute competitions, campaigns, and events to increase player retention.
• Seek out opportunities to grow and expand the community, and report regularly on engagement, performance, and other key metrics.

Requirements

• 3-5 years community management experience, preferably working within the gaming or entertainment industries.
• Excellent communicator (both written and verbal) in English with strong presentation skills and a passion for gaming.
• Team player who is also self motivated.
• Ability to identify and track relevant community metrics.
• Hands-on experience with social media management.
• Ability to interpret customer engagement metrics.
• Attention to detail and ability to multitask.
• Works well under pressure.
• Willing to relocate to Frankfurt am Main, Germany.

What you can expect from us

• A refreshing yet highly professional atmosphere in a diverse team.
• Flexible work time.
• FUN.
• Free public transportation ticket, which lets you use public transport free of charge 24/7.
• Free German lessons
• Company language is English. Any additional language is a plus, but not a requirement.
• Extensive assistance with getting visa, work permits and communication with local authorities.
• Relocation support.
• A company apartment for your first few months and help in finding a private apartment....and many more!