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Senior Community Manager, Warcraft Mobile

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Job Description:

Job Description:

Blizzard is seeking an experienced Community Manager to lead our community engagement efforts on our unannounced Warcraft mobile titles. This is someone who has a deep understanding of what is required to grow, engage, and build player communities on a global scale, and is passionate about being a part of a team of player-centric community professionals dedicated to supporting our games, our developers and our players. They are end-game content and channel strategists, comfortable collaborating with influencer networks, and have all the requisite mats to craft strategic community plans and programs. Most importantly they have a deep appreciation for the importance of player trust, and always put the player at the center of their thinking.

Responsibilities

• Strategic Planning. Own and drive the short and long-term community strategy for the titles, translating strategy into plans of action, and setting clear goals and objectives for the team.
• Global Program Management. Develop and manage best-in-class global community and influencer programs, delivering against near-term product goals, while achieving long-term community objectives.
• Content and Channel Development. Remain at the forefront of rapidly changing community ecosystems, defining what good looks like for the team and franchise, and ensuring continued product relevance.
• Collaboration. Collaborate with cross-functional publishing teams, development stakeholders, and external partners, and align them around key community goals and initiatives.
• Knowledge. Add to the ever-expanding Tome of Community Knowledge to learn and grow, understand what is working and what is not, and continuously improve the team.

Requirements

• 3+ years’ experience in a senior community management role on major games, entertainment franchises and/or consumer brands
• Experience working on mobile games, and managing and growing mobile gaming communities
• Demonstrated track record managing major community programs at scale, including new channel growth, developer communications, influencer activations, and content creator initiatives.
• Master of communication channels and the nuances between the strategy, content, and audience for each.
• Proactive planner comfortable working across multiple complex and highly matrixed workstreams.

Pluses

• Experience leading and managing community teams on major games, entertainment franchises and/or consumer brands
• Advanced degrees in communication, marketing, or a related field
• Project management training and experience
• Proficiency with Confluence, JIRA, Sharepoint, Sprinklr, Wrike
• A passionate gamer possessing ample experience with Blizzard games
  

Required Application Materials

• Resume
• Cover Letter which should include:
• Why you are interested in working at Blizzard
• What games you are currently playing
• Examples of written work and/or past community programs they are proud of
• **Only submittals with the above three materials will be considered.