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Manager, CRM Systems

Unity is looking for a Senior CRM Systems Manager who can balance and triage project activities that move the business forward while simultaneously maintaining the systems used today. You will be successful in this role because you have hands-on management experience with strong business and technical skills, and enjoy working in a highly collaborative environment, with all departments: Sales, Marketing, Professional Services, Support, and Finance/Accounting while engaging with IT leaders to ensure appropriate capacity and prioritization is applied towards systems delivery.

Responsibilities

• Build and manage the CRM team, including business analysts, developers, and support reps, consistent with business needs
• Develop and implement CRM strategy and roadmap ensuring requests from the key stakeholders from Sales, Marketing, Professional Services, Support, and Finance/Accounting are being effectively qualified, prioritized and executed
• Collaborate closely with IT leaders to understand how the CRM projects align with the broader Business Systems roadmap
• Work closely with business units to understand business needs and map to processes and application requirements
• Keep CRM team aligned with business objectives while maintaining a high degree of morale within team
• Manage user support and administration including training needs
• Interact with project management, departments/managers, and users as appropriate. Plan and manage headcount, contractors, and vendors

Requirements

• ­Senior-level Salesforce management experience in rapid growth companies
• Applied knowledge of Salesforce with professional experience managing the needs of various types of system users in a typical enterprise business and understanding how they use the system to perform their jobs to meet business needs
• Understanding and experience with end to end system integrations and overall business system landscapes
• Exceptionally strong communicator equally adept at communications strategy and execution. Ability to communicate in an open and authentic manner in all situations
• Able to establish and build close working relationships and creatively drive consensus
• Able to frame and confront issues and make tough decisions, self-directed with strong initiative who can take direction and communicate clearly and effectively

Bonus points

• Leadership and management experience
• Knowledge of Workday and Netsuite
• Comfortable in rapidly growing environment with demonstrated ability to coordinate and track a complex set of initiatives & projects

Who we are

Unity is the creator of the world’s most widely-used real-time 3D (RT3D) development platform, providing content creators around the world with the tools they need to build rich, interactive 2D, 3D, VR and AR experiences. In fact, apps made with Unity reach 2.7 billion devices worldwide, and were installed more than 24 billion times in the last 12 months.

The global engineering team keeps Unity at the forefront of technology and — working alongside partners like Magic Leap, Google, Facebook, Oculus and Microsoft — ensures optimized support for the latest technology and platforms. Unity is powering the real-time revolution, expanding beyond games and breaking into other industries including automotive, film, architecture, engineering, construction and more.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

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