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Senior Advisor Process Specialist

Electronic Arts
Galway County Galway Ireland
1 year ago
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Senior Process Specialist, EA Customer Experience - 12 Month Contract – Fully Remote or Hybrid

We’re hiring a Senior Process Specialist to join EA’s Worldwide Customer Experience (WWCE) organization. This role can be fully remote if preferred.

WWCE exists to help the world play. We support players across the globe in 13+ languages and value employees that will bring new ideas to help make WWCE a great place to be and be from. We celebrate diversity and inclusion and aim to create great experiences for our employees as often as our players. We're looking for people who come to the office or Zoom meeting excited to work and ready for some fun.

As a Senior Process Specialist, you report to the Advisor Process Lead and are part of the larger Communications and Employee Enablement team.

You’re passionate about making the advisor experience better because it ultimately affects the player experience. EA Game Advisors use procedures, process behaviors, and policies when players contact us for help. And we’re on a quest to make that documentation better than ever. You get excited to dig into data and historical issues to find gaps. You enjoy partnering with other teams and advocating for the info or access game advisors need. You love making strategic recommendations and are comfortable talking to all levels of EA employees about the how and why behind our team’s work and strategy.

You’ll execute our process strategy, projects, and initiatives and create processes that are clear, consistent, effective, and efficient. You’ll execute data gathering and reporting efforts, proactively identify new ideas and collaboration efforts, lead process mapping, and design initiatives, and work with stakeholders to advocate, influence, consult and make process recommendations.

Responsibilities:

Qualifications:

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