In this role, you will
- Monitor security metrics and alerts within Epic’s ecosystem
- Manage, investigate, and document security or safety incidents and investigations
- Identify new threats by analyzing various data streams across the company
- Develop technical processes to improve security or safety operations
- Collaborate with engineers, data analysts, and other personnel to maintain and improve operational excellence
- Part of a 24x7 on-call rotation for security escalations
What we're looking for
Qualified Candidates should have strong written and verbal skills, ideally being able to communicate complex concepts to varied audiences, including implementation details to agents and impact assessments to leadership and legal teams. Be able to adapt to rapidly evolving and highly ambiguous situations, while maintaining good judgement, professional composure, and the ability to triage or prioritize operational decisions for highest impact with limited information. Qualified candidates will be comfortable with business analysis and working within a dynamic security environment.
- BS/BA degree or equivalent work experience
- Prior operations experience working in Fraud, Trust & Safety (including moderation), AntiCheat, or other security or safety related fields
- Experience working with data to solve, prevent, or monitor for problems
- Capable of developing production quality scripts and programs to improve team efficiency
- Effective communication skills
- Must work well under pressure in a dynamic security environment
EPIC JOB + EPIC BENEFITS = EPIC LIFE
Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match and profit share. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents.
Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.