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Security Operations Analyst

You will be part of the 24x7 (night shifts included) Security Operations department, reporting to the Security Operations Manager. You will do the preliminary investigation for all security alerts/incidents, provide a resolution, identify the cause and propose measures to prevent further occurrence.

Key Responsibilities:

• Monitoring/detecting/investigating security alerts received from security tools such as Anti-Virus, Intrusion Detection/Prevention Systems (IDS/IPS) and malware content protection tools into the Security Incident Event Management (SIEM).
• Track the potential security incidents detected and reported within the dedicated ticketing platform.
• You will take ownership and conclude on the resolution for the current security alerts/incidents.
• Follow up on outstanding cases.
• Coordinate with other departments within EA to help resolve OR escalate the security alerts.
• Investigate emails reported by users and detected by internal tools as being SPAM/Phishing.
• Suggest improvements to ongoing processes and workflows.
• You will help us with security tools/endpoint agent deployments.
• Meet the Service level agreements for internal ticket and track the Service level agreement for tickets opened to other teams.
• You will help us with the internal vulnerability scans.
• Send security notifications to the users.
• Support security automation tools with information on new incident types/ patterns observed.
• Provide root cause analysis.
• Escalate to the next level the incidents/alerts according to agreed workflows.

Qualifications:

• Understanding of Security principles and knowledge of security techniques and technologies.
• Experience with virtual environments (any of ESX, QEMU, VirtualBox).
• Experience with Endpoint protection solutions.
• Basic Active Directory knowledge.
• Incident Response experience.
• Basic Networking knowledge