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Salesforce Business Analyst
4 years ago
About Twitch
Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We brings the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on Linkedin , Twitter and on our Blog .
About the Position
The Salesforce Business Analyst will play a critical role in the organization by translating business requirements and business data into meaningful insights, automation and process improvement. This role straddles both the Global Infrastructure, Product and Finance functions to connect and drive insights across teams. To succeed in this position, you must be analytical, detail-oriented, curious, have strong business acumen and the ability to manage multiple projects simultaneously. In return, you’ll be given the opportunity to collaborate with an outstanding team to drive exceptional business results and continue to grow our company.
Responsibilities
- Support and enhance the Global Infrastructure Salesforce instance and future business operation technologies
- Assist with project/program management, including project plans, documentation, stakeholder communications
- Encourage adoption of new functionality by deploying training and documentation
- Communicate and document new features, enhancements, and changes
- Develop recommendations and provide insights based on analytical findings
- Assist as a primary point of contact for Salesforce and reporting-related questions
- Provide Salesforce support and training to new and current team members
- Effectively manage time and prioritize workload across multiple Salesforce project initiatives
Requirements
- Bachelor’s degree or 5+ years of related work experience
- 2+ years experience with Salesforce or equivalent CRM tool
- Demonstrated record of analytical problem solving skills
- Strong interpersonal, written and verbal communication skills
- Ability to successfully manage multiple competing priorities simultaneously
- Must have high attention to detail, be well organized and be a self-starter.
- Comfortable operating in a fast-paced, ambiguous environment
- Able to take on other duties as required
Bonus Points
Understanding of Internet Networks
Perks
- Medical, Dental, Vision & Disability Insurance
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Commuter Benefits
- Amazon Employee Discount
- Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.)
- Breakfast, Lunch & Dinner Served Daily
- Free Snacks & Beverages
We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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