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Program Manager, Salesforce

About Us

Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on LinkedIn , Twitter and on our Blog .

About the Role

The Program Manager, Salesforce will play a critical role in the organization by translating business requirements and business data into meaningful insights, automation and process improvement. This role straddles the Global Infrastructure, Product and Finance functions to connect and drive insights across teams. To succeed in this position, you must be analytical , detail-oriented , curious, have strong business acumen and the ability to manage multiple projects simultaneously . In return, you'll be given the opportunity to collaborate with an outstanding team to drive exceptional business results and continue to grow our company.

You Will:

• Assist with gathering and documenting business requirements and generating process flows
• Document current functionality and team processes
• Author training guides and provide ad hoc training to Salesforce users to help expand knowledge and adoption
• Maintain and validate data quality through ongoing data audits and remediate process gaps that contribute to bad data
• Represent the Twitch Global Infrastructure team and advocate our goals when collaborating
• Track current project status updates and escalate roadblock issues in a timely fashion
• Assist with User Acceptance Testing once development has concluded and review changes with impacted teams prior to deployment
• Partner with internal business teams to Identify new business process improvements and prioritize needs
• Conduct quality assurance for Salesforce enhancements post deployment
• Troubleshoot Salesforce bugs reported by end users and help develop solutions
• Understand Salesforce roles, profiles, permission sets, objects, fields, record types, page layouts, workflows, validations, flows, and process builders

You Have:

• Bachelor's degree or 3+ years of related work experience
• 1+ year of experience with Salesforce application
• Excellent analytical and problem solving skills with strong interpersonal, written and verbal communication skills
• Ability to successfully manage multiple competing priorities simultaneously
• Must have high attention to detail , be well organized and be a self-starter .
• Experience with business process and data flow diagrams a plus
• Excel experience with the ability to navigate and manipulate large data sets
• Comfortable operating in a fast-paced, ambiguous environment

Bonus Points

• Understanding of Internet Networks
• Experience with TaskTop integration

Perks

• Medical, Dental, Vision & Disability Insurance
• 401(k)
• Maternity & Parental Leave
• Flexible PTO
• Commuter Benefits
• Amazon Employee Discount
• Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages , etc. )
• Breakfast, Lunch & Dinner Served Daily
• Free Snacks & Beverages

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.